Just left my 1 start review, even though at the moment I'm currently on stock.
" Stopped working on GrapheneOS which has a stronger security model than Google's Play Integrity API.
Time to move on from Revolut if you don't revert your decision.
Thank you "
stfn Not too hopeful. These are usually comments that just hope that customer service will react quickly. I hope I'm wrong...
cdflasdkesalkjfkdfkjsdajfd Not too hopeful. These are usually comments that just hope that customer service will react quickly. I hope I'm wrong...
I hope it's not just some customer service representative that has misunderstood some feedback they received from a developer, and assuming wrongly that they are allowlisting GrapheneOS. They seem to have been given stock replies that they are handing out to us almost verbatim, and this is the first time they've said that it'll start working again. But we'll see!
Since they sent me a case ID I already sent them an email about it (adding info to my previous contact with them; I was honest about already having been in contact with Revolut support via the app, so I don't think they'll see it as spam). No harm in us continuing to push this, as long as they don't see it as spam.
Just go their answer in the form of a reply to my review:
" We appreciate you reaching out to share the problems experienced when trying to access the Revolut app on GrapheneOS. Please note that, GrapheneOS is presently not supported and if we do have any plans to introduce this later on, we'll be sharing the news via our official social media channels."
cdflasdkesalkjfkdfkjsdajfd I think this is a more reallistic answer than the one received by @fid02, unfortunelly
Maybe the response was written after the response to stfn's review? Anyway, let's see in the next versions of the app whether or not they have unblocked GrapheneOS.
fid02 There is one thing I don't understand and that is why I can log in regardless of the version on a phone with LineageOS, without rooting, and I can't do it on GrapheneOS
cdflasdkesalkjfkdfkjsdajfd What about the latest versions of Revolut Business and Revolut <18? They are showing the same message on GrapheneOS.
fid02 I only use the standard version of Revolut and no one issue logging into on LineageOS and crDroid
in 10.56
cdflasdkesalkjfkdfkjsdajfd If you want to, you can check those two other apps without logging in our signing up. Just press the "Log in" button and you should see the message immediately. Would be interesting to hear how they behave on that LineageOS setup.
fid02 Hmmm, I have installed it and are not working. Also, I have installed normal app (10.56.2) in other LineageOS profile then tried to login into then also received the same error. Seems to me LineageOS isn't compatible yet.
I emailed help@revolut.com this morning and this was their reply
Thank you for reaching out to us!
I understand where you are coming from.
Our application might work on phones running MicroG, GrapheneOS or other operating systems however, we do not officially support it or conduct any compatibility tests. This means the application may have limited functionality or might not be usable at all. We have no plans to support those systems in the foreseeable future.
Doesn’t sound very promising that they will sort out the issue.
Edited at fid02's request: according to this post Daniel89, this is no longer working.
Than you are free to go to to download the older version: https://www.apkmirror.com […]
Installing APKs that are downloaded from "random" websites on the internet is risky, because there's an increased risk that the APK can serve a modified – and potentially malicious – version of the app. For a banking app, that could put you at risk of having your credentials or other sensitive information stolen from you.
However, there is a way to verify that the app you have installed is (with reasonable probability*) the genuine, unmodified version of Revolut. Here's how you can do that, using an app called Appverifier (this is assuming that you have already installed Revolut):
Explanation (optional read; feel free to skip to step 4): You will see a screen with the text "Internal database status: not found". That's because Appverifier doesn't include what's called a "signing certificate hash" for Revolut, so it won't automatically confirm its validity; you'll have to obtain the hash for Revolut some other way.
I have pasted the hash of Revolut obtained from Play Store here:
9C:9B:E0:71:35:E9:72:78:02:82:C2:E5:D2:7D:A0:6E:CB:8E:E3:AD:FC:75:30:39:17:DD:F6:6D:6F:AA:EF:A4
If all is well, Appverifier should then display "SUCCESS". If it displays "FAILURE", double-check that you copied the entire signing certificate hash. If you did, and it still displays "FAILURE", you have not installed the genuine version of Revolut.
You can also use Aurora Store to download version 10.54 of Revolut. Your download/install of Aurora Store can be verified as genuine by using Appverifier (Aurora Store is included in its internal database) as explained in steps 1-3 above.
You can now update Revolut from either Aurora Store or the Play Store.
*I'm aware that an attacker could steal developers' signing keys and sign the app with it, then release a malicious version to the internet. This is always going to be a risk. The scope of this post is not to protect against that scenario.
For anyone who wants to pressure them, their official complaint channel is formalcomplaints@revolut.com.
To be sure it reaches them properly, do it from the email address you registered with them, and put "Formal written complaint" in the email subject.
If they don't reply and agree to support GrapheneOS, look to escalate to your country's financial/banking authorities. They may be able to pressure without requiring a lawsuit.
A few arguments to keep in mind if you reach authorities:
In the first instance, I think we need to officially complain to Revolut.
On https://help.revolut.com/help/more/legal-topics/how-do-i-complain/ and https://cdn.revolut.com/terms_and_conditions/pdf/complaints_policy_89d0fb4d_0.1.0_1702909765_en.pdf, they detail how to complain and where to go after that if they don't solve it. Lithuania authorities are a possibility, but I'm not sure if our national authorities or Lithuania authorities are best. I sent a formal complaint, should get a (non-)reply soon, then will be in touch with my country's financial authorities.
You can always try every avenue and see what works: Revolut formal complaint + your country financial authorities + Bank of Lithuania + Lithuania financial authorities.
In the worst case, someone will have to start a lawsuit.
stfn I hope this means they're implementing proper hardware-based attestation support (https://grapheneos.org/articles/attestation-compatibility-guide)
This is what I received - looks like everybody receives a slightly different answer....
For your query we state that Our application might work on phones running GrapheneOS or other operating systems however, we do not officially support it or conduct any compatibility tests. This means the application may have limited functionality or might not be usable at all.
We have no plans to support those systems(GrapheneOS) in the foreseeable future.
In this case we suggest you to please use a device which is entirely working on Android/iOS operating system
schklom For anyone who wants to pressure them, their official complaint channel is [formalcomplaints@revolut.com](mailto:formalcomplaints@revolut.com).
Great idea, I sent them a formal complaint as well, but through their online form mentioned on https://www.revolut.com/en-US/legal/complaints-policy/
dokmaistr We have no plans to support those systems(GrapheneOS) in the foreseeable future.
This sounds really hopeless, but plans could change, right. And yet, I would wish they support other custom ROMs as well, since I'm not a GrapheneOS user.
