Nopesef It is unfortunate indeed. If you press 'More info' it will take you to this screen
https://www.service.nsw.gov.au/non-standard-software which gives more details. GrapheneOS is not Google Certified in Play Protect.

The only suggestion I have really is to contact the app developers and suggest that they follow this guide instead: https://grapheneos.org/articles/attestation-compatibility-guide. It's a long shot, but might be worth a try.

    matchboxbananasynergy changed the title to Service NSW not working (requires Google Certified OS) .

    treequell Unfortunately we're talking about the Australian government here, they aren't gonna support people who support encryption (5 eyes my beloved)

      Nopesef I'd wager it's still worth a try. You never know. You'd be helping yourself and others in your position if they do it.

        G'day All
        The operating system has been update to current version, I was able to investigate, whether or not a copy of the earlier version of the application Service NSW app is also affected by the issue, and yes, it is. The older version was working, but the login screen fails, the latest version, has a network issue problem. It can't find the network, even though other apps work fine with a Wi-Fi connection. And native code debugging is enabled.

        Exploit protection compatibility mode (enable)

        version 8.14.0 (882085)

        au.gov.nsw.service
        versionCode 912085

        targetSdk 31
        minSdk 23

          Dam I just updated Service NSW and have the same problem. RIP Service NSW

          I installed/updated via Aurora store, I have sandboxed Google Play/Services, But i do not have a google login, and am not logged into google play. I just install apps in aurora anonymous

          Service NSW Version 8.16.0 (928669)

          au.gov.nsw.service
          version code: 958669

          "It looks like your device may be using non-standard software

          For your security, you will not be able to log in on this device.

          You can still use other features in the app which don't require log in"

          First app I have ever seen do this. Even my HSBC and CBA banking apps work in Graphene

          Would getting a throw away google account fix this if I signed into google play (sandboxed) with it?

            Dixonbainbridge Would getting a throw away google account fix this if I signed into google play (sandboxed) with it?

            No, unfortunately not. As per my previous post below: With this app update, there's no longer any way to login to that app on GrapheneOS. The developers of this app would need to allow it to run on non Google Certified OSes. You could contact them asking them to do the hardware attestation instead, as per the instructions below:

            treequell It is unfortunate indeed. If you press 'More info' it will take you to this screen
            https://www.service.nsw.gov.au/non-standard-software which gives more details. GrapheneOS is not Google Certified in Play Protect.

            The only suggestion I have really is to contact the app developers and suggest that they follow this guide instead: https://grapheneos.org/articles/attestation-compatibility-guide. It's a long shot, but might be worth a try.

            This issue is not a GOS issue, it is a government issue, I have another mobile with Android 9 last updated in 2020, and the Service NSW app worked until till recently, then recently stopped with this statement below. Just for the record, older version of this app are affected as well.

            โ€œIt looks like your device may be using non-standard software
            For your security, you will not be able to log in on this device.
            You can still use other features in the app which don't require log inโ€.

            It's not like it was the best app anyway. There is nothing you can't do in a browser, apart from the not having to carry your drivers licence. That was kind of convenient, but other than that the Government can stick this app up their arse.

              4 days later