Service NSW not working (requires Google Certified OS)

Nopesef

Hey there,
After the latest update to the Service NSW app, I can no longer access it due to it reporting that my phone is running a ROM. I was under the impression that this issue wasn't prevalent on Graphene due to its sand-boxing of google play. Does anyone know how I could potentially fix this?
Thanks

treequell

Nopesef Do you get this notification on start-up? I can't reproduce this.

I have installed it from Google Play Store and the app starts fine.

Apps details:

version 8.16.0 (928669)

au.gov.nsw.service
versionCode 958669

targetSdk 33
minSdk 23

matchboxbananasynergy Just as a sanity check while we look into this. Is native code debugging enabled in Settings > Security.

The app starts fine even with Native code debugging disabled.

treequell

Nopesef Are you installing the app from Aurora Store or Google Play Store?

Have you got all 3 Google apps installed - Google Play Services, Google Play Store and Google Services Framework - and all with network permission?

matchboxbananasynergy

Can you link us to the app? I'm assuming you've installed Sandboxed Google Play. It might require a Google certified OS.

Nopesef

matchboxbananasynergy https://play.google.com/store/apps/details?id=au.gov.nsw.service

Nopesef

Was working until just over a week ago, don't know what happened

matchboxbananasynergy

Looks like it had an update on the 14th, it is possible they started using Play Integrity API now. If that is the case, not much we can do.

When does the error pop-up? On first launch? Will we be able to test it without requiring authentication etc.?

Nopesef

matchboxbananasynergy It only comes up when you click on the "login" button on the app, won't even bring up the credentials page before the error appears

treequell

Nopesef It only comes up when you click on the "login" button on the app, won't even bring up the credentials page before the error appears

Apologies, I hadn't read this part. I can reproduce this, so I am not able to login either. As @matchboxbananasynergy says, it seems they are requiring users to have a Google Certified OS.

Nopesef

https://www.service.nsw.gov.au/non-standard-software

matchboxbananasynergy

Just as a sanity check while we look into this. Is native code debugging enabled in Settings > Security. If not, please enable it and try again.

Nopesef

treequell Im installing from play store

Nopesef

treequell Argh that's annoying that they're doing that all of a sudden

treequell

Nopesef It is unfortunate indeed. If you press 'More info' it will take you to this screen
https://www.service.nsw.gov.au/non-standard-software which gives more details. GrapheneOS is not Google Certified in Play Protect.

The only suggestion I have really is to contact the app developers and suggest that they follow this guide instead: https://grapheneos.org/articles/attestation-compatibility-guide. It's a long shot, but might be worth a try.

Nopesef

treequell Unfortunately we're talking about the Australian government here, they aren't gonna support people who support encryption (5 eyes my beloved)

treequell

Dixonbainbridge Would getting a throw away google account fix this if I signed into google play (sandboxed) with it?

No, unfortunately not. As per my previous post below: With this app update, there's no longer any way to login to that app on GrapheneOS. The developers of this app would need to allow it to run on non Google Certified OSes. You could contact them asking them to do the hardware attestation instead, as per the instructions below:

treequell It is unfortunate indeed. If you press 'More info' it will take you to this screen
https://www.service.nsw.gov.au/non-standard-software which gives more details. GrapheneOS is not Google Certified in Play Protect.

The only suggestion I have really is to contact the app developers and suggest that they follow this guide instead: https://grapheneos.org/articles/attestation-compatibility-guide. It's a long shot, but might be worth a try.

matchboxbananasynergy

Nopesef I'd wager it's still worth a try. You never know. You'd be helping yourself and others in your position if they do it.

Nopesef

matchboxbananasynergy Yeah I'll give it a try, no harm

AloofChocolate

G'day All
The operating system has been update to current version, I was able to investigate, whether or not a copy of the earlier version of the application Service NSW app is also affected by the issue, and yes, it is. The older version was working, but the login screen fails, the latest version, has a network issue problem. It can't find the network, even though other apps work fine with a Wi-Fi connection. And native code debugging is enabled.

Exploit protection compatibility mode (enable)

version 8.14.0 (882085)

au.gov.nsw.service
versionCode 912085

targetSdk 31
minSdk 23

matchboxbananasynergy

AloofChocolate Can you show us the exact version? Do you have Sandboxed Google Play? Where did you install the app from? We need more information.