Can you link us to the app? I'm assuming you've installed Sandboxed Google Play. It might require a Google certified OS.

    Was working until just over a week ago, don't know what happened

    Looks like it had an update on the 14th, it is possible they started using Play Integrity API now. If that is the case, not much we can do.

    When does the error pop-up? On first launch? Will we be able to test it without requiring authentication etc.?

      Just as a sanity check while we look into this. Is native code debugging enabled in Settings > Security. If not, please enable it and try again.

        Nopesef Do you get this notification on start-up? I can't reproduce this.

        I have installed it from Google Play Store and the app starts fine.

        Apps details:

        version 8.16.0 (928669)

        au.gov.nsw.service
        versionCode 958669

        targetSdk 33
        minSdk 23

        matchboxbananasynergy Just as a sanity check while we look into this. Is native code debugging enabled in Settings > Security.

        The app starts fine even with Native code debugging disabled.

        Nopesef Are you installing the app from Aurora Store or Google Play Store?

        Have you got all 3 Google apps installed - Google Play Services, Google Play Store and Google Services Framework - and all with network permission?

          Nopesef It only comes up when you click on the "login" button on the app, won't even bring up the credentials page before the error appears

          Apologies, I hadn't read this part. I can reproduce this, so I am not able to login either. As @matchboxbananasynergy says, it seems they are requiring users to have a Google Certified OS.

            Nopesef It is unfortunate indeed. If you press 'More info' it will take you to this screen
            https://www.service.nsw.gov.au/non-standard-software which gives more details. GrapheneOS is not Google Certified in Play Protect.

            The only suggestion I have really is to contact the app developers and suggest that they follow this guide instead: https://grapheneos.org/articles/attestation-compatibility-guide. It's a long shot, but might be worth a try.

              matchboxbananasynergy changed the title to Service NSW not working (requires Google Certified OS) .

              treequell Unfortunately we're talking about the Australian government here, they aren't gonna support people who support encryption (5 eyes my beloved)

                Nopesef I'd wager it's still worth a try. You never know. You'd be helping yourself and others in your position if they do it.

                  G'day All
                  The operating system has been update to current version, I was able to investigate, whether or not a copy of the earlier version of the application Service NSW app is also affected by the issue, and yes, it is. The older version was working, but the login screen fails, the latest version, has a network issue problem. It can't find the network, even though other apps work fine with a Wi-Fi connection. And native code debugging is enabled.

                  Exploit protection compatibility mode (enable)

                  version 8.14.0 (882085)

                  au.gov.nsw.service
                  versionCode 912085

                  targetSdk 31
                  minSdk 23

                    Dam I just updated Service NSW and have the same problem. RIP Service NSW

                    I installed/updated via Aurora store, I have sandboxed Google Play/Services, But i do not have a google login, and am not logged into google play. I just install apps in aurora anonymous