Think everyone is just spinning their wheels.

There are approximately 1.4 billion iPhone users and 3.9 billion Android users in the world. There are approximately 300 thousand Graphene OS users. In other words, Graphene OS represents 0.0057% of the smart phone population.

What company that cares about maximizing the returns of their engineering resources would care about less than 1% of 1% of the addressable market? I can see privacy respecting companies caring, but hell, we haven't even been able to convince MySudo (a presumably privacy focused company) to support graphene properly and that was with Michael Bazzell pushing them to do so for years!

    treenutz68 What company that cares about maximizing the returns of their engineering resources would care about less than 1% of 1% of the addressable market?

    Starling Bank.

    Worth noting that a lot of GrapheneOS users contacted Starling about this at the time. They stopped blocking GrapheneOS at the end.

        fid02

        That's wonderful news. I wish mysudo was equally as responsive to graphene users needs. I think they've had an open issue around it claiming they would fix it for years. The problems being 1) no notifications without google play services and 2) you need a second stock ios or android device to make initial and subsequent payments

        Felt like if a company that literally exists to improve a user's privacy didn't bother helping out graphene users (after acknowledging the issues years ago) then the odds are pretty low most non-privacy friendly companies will care.

        Perhaps one note of interest: starling bank has roughly 4 million customers, while Revolut (the company at issue in this thread) has 45 million customers. Perhaps the size has something to do with their flexibility and responsiveness to a limited number of customer complaints?

            treenutz68 Perhaps one note of interest: starling bank has roughly 4 million customers, while Revolut (the company at issue in this thread) has 45 million customers. Perhaps the size has something to do with their flexibility and responsiveness to a limited number of customer complaints?

            It's only been 7 days since GrapheneOS users first contacted Revolut about this. Unless a flood of users start reporting that Revolut is telling them that "no, GrapheneOS will never be allowed, sorry, this comes directly from our developers", I'm personally not yet inclined to conclude that Revolut is going to ignore this – even if it feels like a lost cause. Might be worth noting that in general developers usually have a ton of things to do, and other "bugs"/problems might be prioritized even if others aren't going to be ignored and might be looked into in the future in spite of only affecting a minority of users. I don't think a week is a lot of time in that context.

                fid02

                Yeah, I had similar hopes for mysudo for a couple years. Fingers crossed Revolut does not disappoint in a similar way!

                  treenutz68

                  Yeah, the unfortunate conclusion is to not use an app-only/app-first bank. Use some high street bank that gives you a hardware token or uses SMS codes to authenticate you.

                  Still a sad development, because I'm sure the whole Play Integrity thing won't stop with banking apps and McDonald's... One day it might even be a requirement to be listed in the Play Store! (though hope springs eternal)

                    The contents of the email I've received from support team after 1 star rate in Play Store is pretty clear:

                    Hello, thanks for reaching out to us.
We appreciate your patience.

Our application might not work on phones running MicroG, GrapheneOS or other operating systems and we do not officially support it or conduct any compatibility tests. This means the application may have limited functionality or might not be usable at all. We have no plans to support those systems in the foreseeable future.
Thank you for understanding.
Kind Regards
Teejay
Revolut Customer Support

                      SilverCat38 I really doubt it, due to I have tested on my primary device (GrapheneOS) and also in the test device (LineageOS + OpenGapps) and the issue appears on both devices

                        SilverCat38 You likely signed up and signed in before they started with the blocking in one of the recent releases. It is explained in this thread.

                          cdflasdkesalkjfkdfkjsdajfd

                          I just installed Revolut on my new device and got the same error. Not able to use Revolut. But it still works on my previous device.

                          I wrote them a 1* review and communicated with them, got the very same copy-pasted response. Time to look for an alternative it seems :(

                              Does anybody know any EU alternatives? I'm mainly interested in creating many virtual cards and automatic top-up from a card. Thanks.

                                Aquathing Does anybody know any EU alternatives?

                                It's not just a question of the alternative. Rather, whether this alternative runs on alternative ROMs, and if so, for how long.
                                It can't be in everyone's interest to change banks or providers every few weeks.
                                Therefore, the idea must be not to look for another bank or provider as an alternative, but to consider whether the alternative in such a use case might not be stock Android. As long as there is no solution from Google or quick hack from GOS and more and more apps have problems.
                                At the very least, this must be a legitimate thought experiment and not immediately dismissed.

                                    AlphaElwedritsch Pretty sure that most people will be able to make up their own mind on whether to return to stock PixelOS or not.

                                      SilverCat38 You feel right I'm afraid. Apparently the older version which was working has been blocked, forcing to update. And here is what Revolut just replied to me on Playstore:

                                      Hi there! At the moment, GrapheneOS is not supported and if we do have any plans to introduce this anytime, we'll be sharing the news via our official social media channels.

                                          hungrily6100 My first email said:

                                          I send them pretty same text and got this reply:

                                          Hello,

                                          Hope you are doing well!

                                          Thank you for sharing with me your feedback. I will definitely pass it to the development team! Our team greatly appreciates your suggestion, and we will pass it on to our development team. We take the opinion of each user very seriously as we always try to improve our app taking into account the feedback we get.

                                          Appreciate your understanding!

                                          Best Regards,
                                          Zee
                                          Revolut Customer Support

                                          I also cancelled my Premium subscription with Revolut and stated the issue with GrapheneOS as reason.

                                            Different experience here. I have asked support what's the real story here, and they told me they are working on a fix.
                                            Me: "Some users have asked Revolut's support, and some agents
                                            said that they are working on fixing this, while others have
                                            said there are no plans"
                                            Them: "Be assured I would like to share that your feedback matters
                                            the most to us and I am forwarding this feedback and be
                                            assured we are working on it."
                                            Me: "So can you confirm that there is a fix in progress, or are you
                                            just saying that the feedback will be taken into acocunt?"
                                            Them: "Yes, we are working on it"

                                            I would also like to point out that they use AI for the first replies, I spotted that and asked to talk to a real agent.
                                            I'm not sure if the same is happening via email, and if the replies saying that there is no fix planned are from the AI.