Revolut mobile finance - not supported on devices with custom firmware problem

Viewpoint0232

Yeah, the unfortunate conclusion is to not use an app-only/app-first bank. Use some high street bank that gives you a hardware token or uses SMS codes to authenticate you.

Still a sad development, because I'm sure the whole Play Integrity thing won't stop with banking apps and McDonald's... One day it might even be a requirement to be listed in the Play Store! (though hope springs eternal)

cdflasdkesalkjfkdfkjsdajfd

The contents of the email I've received from support team after 1 star rate in Play Store is pretty clear:

Hello, thanks for reaching out to us.
We appreciate your patience.

Our application might not work on phones running MicroG, GrapheneOS or other operating systems and we do not officially support it or conduct any compatibility tests. This means the application may have limited functionality or might not be usable at all. We have no plans to support those systems in the foreseeable future.
Thank you for understanding.
Kind Regards
Teejay
Revolut Customer Support

SilverCat38

cdflasdkesalkjfkdfkjsdajfd I have grapheneos. I had your issue a while back.. I managed to solve it by adding google play services with network permissions (for notifications ) and install revolut... everything on the work profile via shelter

Amk

cdflasdkesalkjfkdfkjsdajfd

I just installed Revolut on my new device and got the same error. Not able to use Revolut. But it still works on my previous device.

I wrote them a 1* review and communicated with them, got the very same copy-pasted response. Time to look for an alternative it seems :(

cdflasdkesalkjfkdfkjsdajfd

SilverCat38 I really doubt it, due to I have tested on my primary device (GrapheneOS) and also in the test device (LineageOS + OpenGapps) and the issue appears on both devices

DeletedUser370

SilverCat38 You likely signed up and signed in before they started with the blocking in one of the recent releases. It is explained in this thread.

SilverCat38

Amk

Amk that sucks... installing an old version helps? I fear that going forward major companies will block us

Aquathing

Does anybody know any EU alternatives? I'm mainly interested in creating many virtual cards and automatic top-up from a card. Thanks.

AlphaElwedritsch

Aquathing Does anybody know any EU alternatives?

It's not just a question of the alternative. Rather, whether this alternative runs on alternative ROMs, and if so, for how long.
It can't be in everyone's interest to change banks or providers every few weeks.
Therefore, the idea must be not to look for another bank or provider as an alternative, but to consider whether the alternative in such a use case might not be stock Android. As long as there is no solution from Google or quick hack from GOS and more and more apps have problems.
At the very least, this must be a legitimate thought experiment and not immediately dismissed.

DeletedUser370

AlphaElwedritsch Pretty sure that most people will be able to make up their own mind on whether to return to stock PixelOS or not.

cybermattic

SilverCat38 You feel right I'm afraid. Apparently the older version which was working has been blocked, forcing to update. And here is what Revolut just replied to me on Playstore:

Hi there! At the moment, GrapheneOS is not supported and if we do have any plans to introduce this anytime, we'll be sharing the news via our official social media channels.

SilverCat38

cybermattic

can you try with revolut web? It should work in a browser
https://app.revolut.com/

dc32f0cfe84def651e0e

hungrily6100 My first email said:

I send them pretty same text and got this reply:

Hello,

Hope you are doing well!

Thank you for sharing with me your feedback. I will definitely pass it to the development team! Our team greatly appreciates your suggestion, and we will pass it on to our development team. We take the opinion of each user very seriously as we always try to improve our app taking into account the feedback we get.

Appreciate your understanding!

Best Regards,
Zee
Revolut Customer Support

I also cancelled my Premium subscription with Revolut and stated the issue with GrapheneOS as reason.

Aquathing

Different experience here. I have asked support what's the real story here, and they told me they are working on a fix.
Me: "Some users have asked Revolut's support, and some agents
said that they are working on fixing this, while others have
said there are no plans"
Them: "Be assured I would like to share that your feedback matters
the most to us and I am forwarding this feedback and be
assured we are working on it."
Me: "So can you confirm that there is a fix in progress, or are you
just saying that the feedback will be taken into acocunt?"
Them: "Yes, we are working on it"

Aquathing

I would also like to point out that they use AI for the first replies, I spotted that and asked to talk to a real agent.
I'm not sure if the same is happening via email, and if the replies saying that there is no fix planned are from the AI.

cdflasdkesalkjfkdfkjsdajfd

SilverCat38 revolut web is a highly limited ui. you cannot view disposable cards and/or view the data of your virtual cards, even if you enable full access (you need to be logged into the app to do it).

SilverCat38

cdflasdkesalkjfkdfkjsdajfd that sucks, I use revolut daily, hopefully they allow custom roms. I might use a stock os on another phone just for revolut (worst case scenario)

cdflasdkesalkjfkdfkjsdajfd

SilverCat38 i don't want to use other device for revolut access. If this situation isn't solved in 1-2 weeks I will close the account and say goodbye to revolut

savage

I can confirm what others have pointed out already. Using an older version does not work anymore as it won't allow you to log in without updating it first. Updating the app will then obviously lock you out with the devices with custom firmware not supported.

I'm as well trying to put a bit of pressure on them through reviews and their support, but I'm slowly starting to consider alternatives to Revolut. I'm hoping they resolve this with a future update.

Nuttso

https://i.imgur.com/sDZSemr.jpeg

This is an agent, not a bot. I asked the bot for a direct agent connection and after 3 more questions they connected me directly to a person.

I'm sorry you're dissatisfied, and I understand this must be frustrating for you. I want to reassure you that your concern has been our top priority from the start. I am fully committed to finding a solution with you. Please also remember that you can raise a formal complaint at any time. Just let me know, and I can guide you through that process if you'd like. Please keep in mind that our resolution will always be in line with our standard policies and procedures

cdflasdkesalkjfkdfkjsdajfd

Nuttso I don't know if the answer was made by a robot or not, but I'm pretty sure that is a predefined answer: no one will help with this issue...

« Previous Page Next Page »