For anyone who wants to pressure them, their official complaint channel is formalcomplaints@revolut.com.
To be sure it reaches them properly, do it from the email address you registered with them, and put "Formal written complaint" in the email subject.

If they don't reply and agree to support GrapheneOS, look to escalate to your country's financial/banking authorities. They may be able to pressure without requiring a lawsuit.

A few arguments to keep in mind if you reach authorities:

  • they don't seem to provide any reply other than "security reasons" (without detailing them even after asking details), and "get a new device"
  • there was no announcement or notice
  • users who are logged-in on GrapheneOS can still use the app, so this is clearly not about security or about being dependent on a specific Google service

    schklom escalate to your country's financial/banking authorities

    Shouldn't one escalate to Lithuanian banking authorities instead, since Revolut is based in Lithuania?

      In the first instance, I think we need to officially complain to Revolut.

      On https://help.revolut.com/help/more/legal-topics/how-do-i-complain/ and https://cdn.revolut.com/terms_and_conditions/pdf/complaints_policy_89d0fb4d_0.1.0_1702909765_en.pdf, they detail how to complain and where to go after that if they don't solve it. Lithuania authorities are a possibility, but I'm not sure if our national authorities or Lithuania authorities are best. I sent a formal complaint, should get a (non-)reply soon, then will be in touch with my country's financial authorities.

      You can always try every avenue and see what works: Revolut formal complaint + your country financial authorities + Bank of Lithuania + Lithuania financial authorities.

      In the worst case, someone will have to start a lawsuit.

      This is what I received - looks like everybody receives a slightly different answer....

      For your query we state that Our application might work on phones running GrapheneOS or other operating systems however, we do not officially support it or conduct any compatibility tests. This means the application may have limited functionality or might not be usable at all.

      We have no plans to support those systems(GrapheneOS) in the foreseeable future.

      In this case we suggest you to please use a device which is entirely working on Android/iOS operating system

        schklom For anyone who wants to pressure them, their official complaint channel is [formalcomplaints@revolut.com](mailto:formalcomplaints@revolut.com).

        Great idea, I sent them a formal complaint as well, but through their online form mentioned on https://www.revolut.com/en-US/legal/complaints-policy/

        dokmaistr We have no plans to support those systems(GrapheneOS) in the foreseeable future.

        This sounds really hopeless, but plans could change, right. And yet, I would wish they support other custom ROMs as well, since I'm not a GrapheneOS user.

            Now, I can't login into the app even when 10.54
            At the end of the login process the app says "update to last version to continue" then no login

              dokmaistr

              "In this case we suggest you to please use a device which is entirely working on Android/iOS operating system"

              GrapheneOS is an Android operating system. In point of fact it is fully compliant with every facet of the Android Open Source Project.

              What you actually suggest is that I install a version of Android that gives Google root access to the device as that is what is required to pass the Play Integrity API checks. Those checks do not actually ensure a secure device, merely that the OEM is willing to install various Google apps at the root level.

              / what would be my response. But honestly, nothing will change until the lawsuits start.

                  JollyRancher
                  thanks for your suggestion. Here is the reply which is based on your text:

                  For your inquiry I can completely understand your concern at this point;

                  However we suggest you to please use a device that does not work on GrapheneOS as even if you install the app and log into it,then also you would be able to use the app only upto some extent.

                  I apologize for the inconvenience

                    So it seems that we are getting very conflicting replies from Revolut's CSRs. stfn received a clear reply that said that GrapheneOS users will soon be able to use the app again, others' feedback are still being forwarded to the development team, while others' feedback are simply dismissed and are told it's not going to be supported/allowed. So there's a chance that one of the the next releases of the app will allow GrapheneOS, but since we don't know for sure let's keep pressing the issue regardless.

                    cdflasdkesalkjfkdfkjsdajfd Now, I can't login into the app even when 10.54
                    At the end of the login process the app says "update to last version to continue" then no login

                    Predictably, this would happen, but I'm a bit surprised they banned the older release so quickly.

                          fid02 This is the answer I have received from the Revolut CSR when contacting via DM at Twitter/X:

                          "Sorry to hear about the issue you're experiencing with accessing your account. Currently, GrapheneOS is not supported. You can check the features supported by the web app here: https://help.revolut.com/help/more/revolut-web-app/what-features-are-supported-on-the-web-app/. Could you please try logging in using an Android or iOS device instead?"

                          I think GOS will not be supported, unfortunelly.

                              cdflasdkesalkjfkdfkjsdajfd I think GOS will not be supported, unfortunelly.

                              That's strictly speaking not what they said in their reply. 😊 Can understand that people feel discouraged, but a conclusion is still not set in stone. Also, you should tell them that you are already using an Android device.

                                  cdflasdkesalkjfkdfkjsdajfd
                                  Unfortunately, I can confirm this:

                                  Now, I can't login into the app even when 10.54
                                  At the end of the login process the app says "update to last version to continue" then no login

                                    Think everyone is just spinning their wheels.

                                    There are approximately 1.4 billion iPhone users and 3.9 billion Android users in the world. There are approximately 300 thousand Graphene OS users. In other words, Graphene OS represents 0.0057% of the smart phone population.

                                    What company that cares about maximizing the returns of their engineering resources would care about less than 1% of 1% of the addressable market? I can see privacy respecting companies caring, but hell, we haven't even been able to convince MySudo (a presumably privacy focused company) to support graphene properly and that was with Michael Bazzell pushing them to do so for years!

                                      treenutz68 What company that cares about maximizing the returns of their engineering resources would care about less than 1% of 1% of the addressable market?

                                      Starling Bank.

                                      Worth noting that a lot of GrapheneOS users contacted Starling about this at the time. They stopped blocking GrapheneOS at the end.

                                          fid02

                                          That's wonderful news. I wish mysudo was equally as responsive to graphene users needs. I think they've had an open issue around it claiming they would fix it for years. The problems being 1) no notifications without google play services and 2) you need a second stock ios or android device to make initial and subsequent payments

                                          Felt like if a company that literally exists to improve a user's privacy didn't bother helping out graphene users (after acknowledging the issues years ago) then the odds are pretty low most non-privacy friendly companies will care.

                                          Perhaps one note of interest: starling bank has roughly 4 million customers, while Revolut (the company at issue in this thread) has 45 million customers. Perhaps the size has something to do with their flexibility and responsiveness to a limited number of customer complaints?