Hello Everyone,

I have a problem with the VR SecureGo Plus and VR Banking apps. A couple of months back both apps worked fine. However, I tried opening them again last week and none of them worked. The apps hang when showing the initial logo. I am on the stable release and using a Pixel 6. I downloaded the apps using the Aurora store and on a different Profile using Google Play store. I need these apps to work. Does anyone know how what the issue is? Or if anyone knows how and where I can report this so it can be solved?

Thanks in advance for any help

    Goldsmith8017 Hi there.

    I installed VR Secure Go Plus in the owner profile from Google Play Store. It also hangs for me on startup.

    I tried enabling protection compatibility mode for that app. It still hangs.

    I tried disabling secure app spawning. It still hangs.

    I tried uninstalling app, reinstalling. Enabling all permissions. Then open app. Still hangs.

    Not sure if I missed anything. If not, it could be the following:

    https://grapheneos.org/usage#banking-apps

    Banking apps are increasingly using Google's SafetyNet attestation service to check the integrity and certification status of the operating system. GrapheneOS passes the basicIntegrity check but isn't certified by Google so it fails the ctsProfileMatchcheck.

    I don't know but it could be that the developers of this app have added the ctsProfileMatch check. Follow the link for a detailed guide on how to ask developers to instead use the hardware attestation API.

    https://grapheneos.org/usage#banking-apps

    GrapheneOS has a detailed guide for app developers on how to support GrapheneOS with the hardware attestation API. Direct use of the hardware attestation API provides much higher assurance than using SafetyNet so these apps have nothing to lose by using a more meaningful API and supporting a more secure OS.