Ringcentral Issue

mrktmind

When I first installed Ringcentral business phone app everything worked fine. Then a few weeks ago the app stopped ringing on incoming calls. Outgoing calls and everything else works fine. In the last few days the app started to ring on a just a couple of calls but the vast majority still won't ring. It's not a cell signal issue as most of the time I'm on wi-fi. I just noticed that I've gotten a notification that "Push notifications will be delayed because Play services not allowed to run in background" don't see how that could be problem as it didn't prevent phone from ringing when I first installed? Any thoughts/ideas would be greatly appreciated!

Probably9857

mrktmind Push notifications will be delayed because Play services not allowed to run in background

This is almost certainly your problem.

There was a recent change to how the Google Play sandbox works. I may get the technical details a bit wrong here, but there used to be a GrapheneOS system service that ran in the foreground, and (as a side effect) kept Play Services running. This is no longer the case, so Play Services permissions to run in the background and unrestricted will matter a lot more.

mrktmind

Thank you for your reply Probably9857. It helped me fix the problem.

de0u

mrktmind Thanks for reporting back!