Update.. I flashed the stock rom back. The esim connected immediately and when I put the physical sim in, it connected within a few seconds.
Both are working as expected.
I think I read every thread about sims. Did I miss a step somewhere?
It really seemed easy to do...
Thanks for any help
E-Sim and a brand new phone. Setting up today
biscuit_tosser_88 I flashed the stock rom back. The esim connected immediately and when I put the physical sim in, it connected within a few seconds.
This is the best try, if it's working well on the stock it should be working on GrapheneOS. You could try to flash again your phone to GOS and then try again dual sim. Keep in mind the first boot could need more time picking up the connection. But you already did it.
If it's still not working, there's a bug somewhere on the eSIM feature and you're not at fault.
Hat
thank you for responding.
I just got done flashing again. i left both sims in during the process.
the phone is actually booting as i'm typing.
i got through the setup. i see that sim one (physical) has signal bars, and sim 2 (esim) does not.
i connected to my wifi.
i'm turning on the "eSim support" toggle...
...restarting.
after reboot, at the lock screen, it's the same. physical has a signal, eSim does not.
when i look at Settings, Network & Internet, under Calls & SMS...i see "sim1 (preferred), sim2 (unavailable)
from what i've been reading, it looks like I DON'T have to do anything with google services to make the esim work.
would you agree?
I believe I just have to switch that toggle to on for esim support
I'm at a loss. i've used up all my talent and experience here. i definitely need someone smarter than me to get me through this.
you think I can i look somewhere else for an answer?
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biscuit_tosser_88 I realize you may be way ahead of me here, but if you are still running GrapheneOS and still having one-SIM-or-the-other issues, have you enabled DSDS as described in the GrapheneOS eSIM usage information?
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de0u
The DSDS setting for both sims was already enabled when I went to go look at them.
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biscuit_tosser_88 The DSDS setting for both sims was already enabled when I went to go look at them.
Uh-oh, now I'm out of ideas. I suggest looking for one of the developers via real-time chat. Provide a link to this discussion thread. Hopefully you will be guided through gathering and privately sharing a debug log. If possible, please report the outcome back here. Good luck!
@biscuit_tosser_88 I agree that asking in the chat rooms might be helpful. There's a good chance someone there might have some suggestions we haven't thought of. But considering you've had this issue on GrapheneOS but not with the Stock OS, I think you can also open an issue in the Issue Tracker.
If you do open an issue there, you can mention this thread, but I think it's most important to highlight two facts: you don't have this issue while running the Stock OS and while running GrapheneOS only one of the SIMs is working, but never both at the same time.
other8026
Thanks. I'm heading to the phone store one more time right now. I'll report back soon
When I used an eSIM for the first time, I didn't have an automatic connection to the service provider's network. I had to activate it through my account in order to use it on my device and get a signal whereas the physical SIM card was automatic.
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other8026
Update
It's working. I now have 1 physical sim and 1 eSim. Physical is used for voice and sms, eSim is used for data.
I did this with GOS installed.
I had to go to the phone store. It could not be done over the phone with tech support.
The provider HAD to use a QR code to install, because it would NOT download to the phone.
I don't have enough knowledge to know if that's because of the provider, GOS, or Google. They did mention that they thought Pixels need a QR for some reason.
If I can offer any info to help with this for new users, please ask, and I will try to provide as much info as I can.
Thanks for your input.
biscuit_tosser_88 Thanks for reporting back!
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biscuit_tosser_88 The provider HAD to use a QR code to install, because it would NOT download to the phone.
Thanks for reporting back.
This last steep was without Google Play Services installed on your owner profile ?
This QR code to install again the eSIM, mean it's better to install the eSIM directly from GOS. I you go back to the stock OS maybe you will need this steep again. I wonder if this QR code is for a one time use, or if it can be copied to use it again for the same Pixel. I suppose it can't be used to migrate to another phone because I've heard some carrier charge the eSIM for the device change.
Hat
Yes, in fact, Google Play Services was installed in the owner profile when they used the QR code, but I don't know if it was needed or not.
They also gave me the new QR code and it's numbers on paper to use as a backup.
a year later
Latest eSIM experience on Pixel 8 Pro:
My private provider (jamobil in Germany) told me that their eSIM is not compatible with Pixel phones. They can only activate through their own app, where the all-important button wouldn't show up on Pixels. I did not try to prove them wrong and kept the physical SIM.
My company provided a Vodafone eSIM with QR-Code and eSIM-Code and this worked without a hitch: Google Services installed in private space (which was open at the time of activation) and wifi connection during the procedure.
Hope this helps...