wrong pin error after enabling multiple users

wallybo

New successful install from grapheneos.org web based install page.
New phone: Pixel 8 Android 14.
Pin code working.
No Scrambling.
Enabled multiple users and created two user profiles.
NO other changes. No other apps downloaded. Nothing.

Next morning pin code won't work.
Very familiar code. No chance I'm getting this wrong.

So from this I infer that multiple users feature on this "stable" release is broken?
And that I have to re-install?

thanks for any help with this

ErnestThornhill

wallybo So from this I infer that multiple users feature on this "stable" release is broken?

I can't say that I've heard of this being an issue. I use more than one profile and have never encountered any issues.

cdflasdkesalkjfkdfkjsdajfd

Never suffered this issue. No PIN but password at all my profiles.

wallybo

I am stuck.
I cannot unlock the bootloader. So I can't even start over?

The windows 10 laptop it's connected to has stopped recognizing the phone in device manager - even though it makes a noise and reshuffles the device list when I plug/unplug the usb cable. I have rebooted both devices. This is the same machine used for install yesterday - with updated pixel 8 device driver.

This phone hasn't even had a sim in it yet.

other8026

wallybo this sounds like a completely different problem than the one you mentioned in your original post. If so, please open a new thread about it so we can help you troubleshoot your issues with installing on a new phone!

roamer4223

other8026 I think he has jumped to the incorrect conclusion that he needs to reinstall GrapheneOS to reset his phone if his pin isn't working? I'm not sure

wallybo

other8026
Well, one thing leads to another.

Carlos-Anso

wallybo
You do not need to reinstall.
You can do a factory reset.

wallybo

Carlos-Anso

Thank you! This worked to get me back in.

[deleted]

Carlos-Anso How do you perform a factory reset if you forgot your PIN and can't get in?

futrobugne

@wallybo I had a similar issue around yesterday morning, not because of multiple users, but my device just stopped accepting my PIN.

Highlighted this in my post https://discuss.grapheneos.org/d/10703-phone-does-not-accept-pin

Carlos-Anso

futrobugne
If you are certain you were trying to unlock with the correct PIN it is most likely a hardware issue.

I suggest you keep good backups of everything important on the phone going forward.

futrobugne

Carlos-Anso Thx for the advice. I certainly will. :)

ErnestThornhill

[deleted] https://discuss.grapheneos.org/d/3641-how-to-factory-reset/16