FWIW, I contacted them through online banking -> messages when I noticed this broke (4/20) and got the standard non-response:
Subject: Latest Android update prevents app from opening
Your Message 04/20/2023 :
App version 6.22.0, Pixel 7, Android 13, kernel version 5.10.176-android13-4-g2ce43f87a1d5. GrapheneOS version TQ2A.230405.003.E1.2023041100.
The latest update to the navy federal android app hangs it at the globe screen, and progresses no further. (attached image)
This started yesterday after the app updated in the background. Before I was completely unable to use the app, it was having issues, saying there were technical difficulties of some kind. But they resolved and I was able to transfer money with it. I did not get the error message. I do not know if this happened before or after the update.
I have:
- rebooted
- uninstalled and reinstalled the app
- cleared data from app
I am willing to provide system or app logs that could be helpful if you tell me where to look.
Navy Federal Response 04/20/2023 :
We appreciate your feedback on our Mobile App. A digital support ticket was created and the information you provided was forwarded to our Technical Support staff for further review. We regret any inconvenience this may have caused. If we can be of further assistance, please let us know.
I'm reaching out again to ask if this is an issue w/ GOS not being a certified OS, will update here if I get a real response.