Volkswagen App

Maritime4165

The myVW app is still working for me again as of yesterday. I'd be glad to share any details that could help. All I can say is that I always ran the app in my Owner profile, once I realized it does work without play svcs (I ignored the error message and didn't care about the lack of a location map - but I did have a text based proximity location). Just to recap my steps to restore the app's functionality (besides location):

1). I deleted the Aurora store version of the app
2). Installed a fresh version directly from the play store (that didn't work at first and crashed upon opening)
3). Noticed my device had a GOS update pushed to it and completed that process
4). Enabled Play services before launching the app
5). Logged into the app, including the app pin, and confirmed the app was working as previously
6). Exited the app and disabled G play svcs
7). Launched the app again and had no issues getting to the home screen that showed my doors were locked, climate off, and the approximate location

Again, please lmk if I can provide any additional info that could help.

iswrong

As reported above, it worked fine for me (with the Contacts access enabled in Play Services for syncing not to get stuck). Until they logged me out today and now there is no way to log in again.

Postman

No chance anymore also for My SEAT. I tried Play Services with Google Account and this compatibility mode - nothing helps. Currently it shows "under maintenance" again, but the main reason is this new integrity check. We can only hope that VW changes their policy back to better compatibility. Older Android versions have been also cut off.
For SEAT Mii these remote services via App are free of charge for 10 years, so it hurts not so much as having paid for this and now it is unusable.

Overcook0708

Wrote an email to SEAT.

Please all consider writing as well, it did help for some other apps

iswrong

Overcook0708 Yep, also worth writing a review for their app in the Play Store, there are a couple of reviews that mention this issue already.

Schiglip

I can only confirm the issue.
It did work on GrapheneOS without anything Google up to a few weeks ago.
It doesn't work anymore, not even with Google Play install and Google Play Services enabled. (I didn't try checking the contact permission etc). GOS reports that "Volkswagen used the Pay Integrity API"
I contacted connect-support@volkswagen.de (the address that I was suggested in reply to my Google Play review).
For context, in my country, only one bank uses the "Play Integrity API". And even that bank does it in a way that that banking app still works with Google Play and Google Play Services.

Schiglip

Schiglip
I meant "Volkswagen used the Play Integrity API". Play, not Pay.

iswrong

Hello XYZ,

Thank you for contacting Volkswagen Digital Services.

Please note that the use of the Volkswagen app is only supported on iOS devices and Android devices with supported operating system versions.

On devices on which alternative operating systems (so-called custom ROMs, e.g. GrapheneOS, LineageOS, or similar solutions) are installed, limitations or a lack of functionality of the Volkswagen app may occur. These systems are not part of the supported application environment of Volkswagen AG for the Volkswagen app, which is why we unfortunately cannot offer technical support in such cases.

The reason for this is that the Volkswagen app relies on security-relevant system components and certified Android standards to ensure reliable and secure use of our digital services.

Of course, we will be happy to assist you with any questions regarding the use of our official applications and services.

If you have any further questions about our digital services, please reply directly to this email. Further contact options can be found under https://contact.volkswagen.com. When calling, please mention your case number CASE_NUMBER so that we can help you as quickly as possible.

We wish you a safe journey with your Volkswagen MODEL at all times.

Best regards,
Your Volkswagen Team

🫠

foobar2026

iswrong
I got the same text from VW support.

They also told me to check if my device is proofed as "play protect certified". For this you must go to the Play Store > Profile icon > Settings > About and then you can see that your graphene os device ist NOT certified.
There exist a google play help site where the steps are described (https://support.google.com/googleplay/answer/7165974?hl=en#zippy=) as well as a funny advice what you should do when your device is not certified. Spoiler: You must flash the original, manufacturer-signed Android build that came pre-installed on your device.

For me the next step would be to complain at the european commission. I told this issue Google AI and it wrote me a very good complaint letter (I like the ironies), where there is mentioned the violation of EU Data Act, Violation of Interoperability & Digital Fairness.

Taijian

Yeah, I got that same one. Wrote a reply re "security" when allowing Android 10 but banning GOS. Also let them know my next car could just as easily be a BMW, cause THEIR app does work on my phone.
:shrug:

xtti_f777

I don't know if it's related, but since v1.1.5, the MyHyundai app isn't working anymore. It crashes right upon startup. However, it's working on my other phones.

rawrick

foobar2026
I can only encourage people to do so, although I am not a fan of such "car apps" on my device.

wsirhc

Got the same reply from VW.

Has anyone an idea to whom such a complaint letter should be adressed?

Just fyi, here's my latest answer to the default VW reply message ( translated by deepl from german ro english):

Hello Volkswagen Support,

As a security-conscious Android operating system, GrapheneOS fully meets the requirements you have set out, as stated in your comment, with the sole exception of the lack of certification by Google: “The reason for this is that the Volkswagen app is based on security-relevant system components and certified Android standards to ensure the reliable and secure use of our digital services.”
Interestingly, the VW Connect app works perfectly on my unsecured Android 10 backup device. Therefore, your approach does not, at the very least, appear to have been implemented consistently.

However, using the Android Hardware Attestation API would also meet your entirely reasonable requirements regarding the confidentiality and integrity of customers’ end devices.
Here is a description of the functionality ‘in a nutshell’ once again:
https://proandroiddev.com/your-app-is-secure-but-is-the-device-android-hardware-attestation-explained-e9a531312035

Relying exclusively on Google as a gatekeeper is, unfortunately, short-sighted and incompatible with your apparent commitment to digital sovereignty (https://www.heise.de/news/VW-setzt-auf-die-Telekom-T-Systems-baut-weltweite-Cloud-fuer-Volkswagen-11331601.html).

I’m afraid I won’t be able to use the Volkswagen Connect services in the medium term.

Best regards...

iswrong

wsirhc Has anyone an idea to whom such a complaint letter should be adressed?

I don't know where to send a 'they just took away features that I paid for'-complaint, but for sending a complaint about Play Integrity, I used:

https://digital-markets-act.ec.europa.eu/contact-us-eu-citizen_en

gosuser2

avaluedcustomer

they realized it is now better deal to sell weapons than cars: https://www.jpost.com/international/article-891107

best solution, although not feasible for most, is to change your car manufacturer.

rachyandco

I had the same issue on Volvo. They have a developer API so i was able to make an alternative application

https://github.com/rachyandco/vlv-companion

What is important to know is that ANY manufacturer has to follow the EU DATA ACT

https://eur-lex.europa.eu/eli/reg/2023/2854/oj/eng

in there, article 3 is pretty clear:

"Connected products shall be designed and manufactured, and related services shall be designed and provided, in such a manner that product data and related service data, including the relevant metadata necessary to interpret and use those data, are, by default, easily, securely, free of charge, in a comprehensive, structured, commonly used and machine-readable format, and, where relevant and technically feasible, directly accessible to the user."

this mean they should AT LEAST provide a read only API.

So send them a request to follow the Data Act.

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