Signal not recognizing play services are installed

DeletedUser87

treenutz68 your problem is here

Failed to get FIS auth token

I don't know why this is happening. This is related to an old error in 2020 and happened mostly in developer environments it seems. Does the message pop up right after opening the app or after registering your number?

treenutz68

DeletedUser87

Thanks for narrowing it down and trying to help me troubleshoot. Let me tell you exactly what I did and the messages I receive:

When I install the app, it first asks me for notifications, contacts and phone permission, I denied it the phone permission and allowed the other two. Then it asks me for my phone number and I enter my number and it sends me an sms code (after I do an hcaptcha). I put in the code and after setting up a PIN and my name, it brings me to the home screen of signal where at the top I get the "optimize for missing play services" message. Hopefully that helps.

I have tried installing both from the apk on the signal website and from aurora store, same result in either case.

treenutz68

DeletedUser87 I wonder if it may make sense for me to try a fresh graphene install? Think I've tried every other logical trouble shooting step to fix this...

DeletedUser370

treenutz68 What is the model of your device, Play services version and Gmscompatconfig version?

DeletedUser87

treenutz68 that may help, if it really troubles you that much. I just installed Signal to test it out. It registered normally, no warning messages for me. Play Services was actually .2 versions behind for me, just noticed the update today. It's really weird... But I actually granted Signal all permissions, including phone so you might try that.

treenutz68

DeletedUser370

It is a pixel 8
play services version 24.44.33
gmscompatconfig version 150

DeletedUser370

treenutz68 I can reproduce it when Play services have the network permission revoked during the Signal account setup. Any chance you could double-check that permission for Play services?

(Also, Signal complains about missing Play services when Play services are disabled as a whole, but I assume that your profile has it enabled).

treenutz68 play services version 24.44.33
gmscompatconfig version 150

Edit: I possess the same versions, but not sure it matters.

treenutz68

DeletedUser87

Yeah, its not really about it troubling me I guess? Its more that the google play services push notifications don't work with signal app on my phone. So then I'm having signal maintain a websocket and eat battery for no reason instead of just using play services that I bit the bullet on and installed on my phone so I'd like to at least get the benefits of it!

But I'll give granting the phone permission a shot and see if that helps. I figured it doesn't need that permission so I denied it.

treenutz68

DeletedUser87

I gave it a shot by uninstalling signal and reinstalling with all permissions granted, same error message as soon as Signal opens saying optimize for missing play services

Banging my head against a wall now, lol, it doesn't make any sense

DeletedUser87

treenutz68 I still wonder how there can be such extreme deviation in the battery consumption between users. My Molly (also running through WebSocket) is only using up like 1% of battery out of all my apps. I think the most I've seen (when it's just sitting idle) was around 3%. I wonder what differs so much. Doesn't help your situation of course. I also haven't found any settings for Play Services that might affect FCM registration. Too bad there isn't a toggle like in microG, that would really help troubleshoot. I think the one thing you might try is create a new user profile, install Play Services there (and Signal afterwards) and see if the same behavior occurs there. Also disable all VPNs, private DNS and firewall apps, just to be sure.

Probably9857

treenutz68 only use the owner profile and do not use private space

I noticed this post you made a few days ago, where you describe having Play Services installed in a Private Space.

https://discuss.grapheneos.org/d/17497-google-voice-not-working-can-someone-decipher-the-log-for-me

If that was the same device, maybe there are artifacts from that installation causing problems?

I don't have any suggestions on how to go about fixing that, but I thought it might be relevant information.

treenutz68

Probably9857

Yeah, I gave the Private Space a shot for my voip app with play services, but I didn't care for how it worked. The notifications I received for inbound calls were intermittent at best and I couldn't answer the calls anyway when I was in the 'main' profile. I deleted the entire private space before installing play services and signal on my owner profile. Not sure if that could still be the cause of an issue?

treenutz68

DeletedUser87

Yeah, no clue! I'll try the new profile method you mentioned and see if that works though, thanks

Probably9857

treenutz68

Me either, but it seems likely from the symptoms and the logs that something unusual is wrong with your Play Services installation.

Since the usual issues & solutions don't seem to help, the not-usual fact that you previously had it installed in the private space seems like it might point toward the problem.

Other than a factory reset, I don't know what you could do about it though.

treenutz68

Probably9857 That is a good point, some glitch with Private Space having play services installed and then being deleted seems like a good guess of why I'm facing this problem. I'm going to try @DeletedUser87 suggestion of installing play services and signal on a new profile and see what happens there. If that works in the new profile, I'm betting I have to factory wipe my owner profile to get it to behave correctly there.

Probably9857 I have not, but will try it today.

Probably9857

Have you tried testing another app that would use Play Services for notifications?

treenutz68

Quick update @Probably9857 @DeletedUser87 : I created a new profile with play services and installed signal. Same exact message. So it doesn't seem to be related to my short usage of private space with play services. Looks like I may need to go to last resort of nuking my phone and reinstalling graphene. Wish there was an easier backup method so I could do that painlessly, but I'll need to wait until I have some free time to carefully back everything up prior to factory reset. Sigh, thanks again for all your suggestions for how I may be able to fix this, but I guess there is some weird bug that is hard to find.

DeletedUser370

treenutz68 like I may need to go to last resort of nuking my phone and reinstalling graphene.

Hang on a bit, I'll try to reproduce it.

treenutz68

DeletedUser370

Unfortunately I did give Play services network services when installing (in addition to notification permission and unrestricted battery).

Thanks for trying though!

dredgecase

Old thread but hope to help those that come after me. I was able to fix it by turning off Private DNS during the Signal setup/login process. You can turn it back on after the setup and it works just fine. Obviously make sure to have Google Play Services enabled with network permissions.