Just assumptions, but I suspect that Revolut isn't purposely ignoring the complaints from GrapheneOS users; rather, they seem to be deferring these issues to avoid addressing them. They likely need someone within the company to take a broader look at the situation and grasp what’s really going on, but they may be reluctant to invest the time needed for that, so they just push back the easy way by ignoring or saying that they don't support GrapheneOS.

You are wrong. In particular, I made a formal written complaint, which is a mandatory requirement for filing a complaint with the regulator, and the response was (explicitly) that GrapheneOS did not meet their security standards and that they had no intention of supporting it in the future ("no hay planes para introducir soporte para GrapheneOS, tanto como el hecho de que las decisiones sobre los sistemas operativos compatibles está relacionado con la seguridad.")

    cdflasdkesalkjfkdfkjsdajfd
    In that case, indeed that's even worst.
    I was having this assumption because I had the impression that they don't really know what they are doing

        GrapheneOS If I have a Pixel 5, could I implement this part of the update on my own without affecting the security of my device?

          cdflasdkesalkjfkdfkjsdajfd It doesn't make any sense and is a generic response they're giving about aftermarket operating systems to pretend they care about security. In reality, they permit devices with no security patches for 10 years. Forbidding GrapheneOS is forbidding using an OS far more secure than anything they permit. Their device checks this are done in an incredibly ridiculous way and we've solved the problem for our next release. They permit an unlocked device running a malicious OS as long as it doesn't have the build username set to grapheneos. It's a complete joke.

            Franco They do not know what they're doing. Their response is a generic one they came up with about aftermarket operating systems. They do not really understand what GrapheneOS is and it's only being banned via closed source libraries they didn't write but just bundled into their app. They're super low quality libraries doing things in an incredibly insecure and ridiculous way. Revolut is not a secure or well written app.

              thanks a lot for all the work here !
              i've got revolut, now for 10 years and it's always a pain in the a**
              and NO it's not the security they care about....proof here..because grapheneos is the most secure OS i know.
              That's the problem for revolut (and other)..they want to track every movement and the way of life ...and with grapheneos, they can't...and less secure is the OS, better it is..(super for them, the10 years android without security patches :-))
              sorry for my poor english..

              • fid02

                • Post #351

                AlphaElwedritsch How many times do you want to go around in circles with the same old statements? It doesn't get better just because you keep repeating it...,😂🤣

                Not all users read every post, tweet, toot, etc. of the GrapheneOS project. That's clear from reading recent posts on this thread. (Completely understandable that not many people want to read through 350 posts).
                Makes sense to clarify the subject in case users are not up to date.

                  @GrapheneOS Did you consider organizing a campaign to stop discriminating custom OS users similar to https://www.stopkillinggames.com/ ?
                  In EU it could get attention and in case of it getting successfully implemented in EU law it would force banks and other app developers to tolerate GrapheneOS.

                    Alessandro876 I think so, I saw the same fix in lineageOS and other one that I don't remember. so I suppose that will work for most of them.

                        golbinex It's not the same situation as operating systems which do greatly roll back security and don't offer a way to verify through hardware attestation. They still shouldn't be banning people using an aftermarket OS rolling back security compared to AOSP if they're going to be allowing an OS with no security patches for 10 years. They wrongly believe licensing Google Play at some point in the past somehow makes it secure even without security patches. It doesn't make sense.

                          I have a Pixel 5, so my phone no longer receives updates. But I’m wondering if I can do it myself. I’ve been researching, and it seems I need to unlock the bootloader and get root access. My question is: Can I unlock and relock the bootloader without losing my phone’s data safely? And can I root and unroot my phone without compromising security?

                          Thank you very much!

                            Magic Can I unlock and relock the bootloader without losing my phone’s data

                            Definitely not

                              Magic I’ve been researching, and it seems I need to unlock the bootloader and get root access.

                              Which research? This sounds strange. Doesn't sound like the research knows what it's talking about.

                              If the fix isn't released for the Pixel 5, you will need to modify the GrapheneOS code and build it yourself.

                              Magic Can I unlock and relock the bootloader without losing my phone’s data safely?

                              https://discuss.grapheneos.org/d/19396-need-to-root-temporarily-for-data-recovery/11

                                  Revolut works again with the latest release that's currently available in the Alpha channel and will reach the Beta channel soon if no major issues are reported:

                                  https://discuss.grapheneos.org/d/19436-grapheneos-version-2025012600-released

                                  The changes made to work around Revolut banning GrapheneOS should also help with various other banking apps using the same awful SDKs. We also added a system intercepting Play Integrity API usage and showing a notification when it's used which links to a new per-app Play Integrity API configuration menu which includes the ability to block it on a per-app basis along with encouraging users to give feedback to developers via a shortcut to the Play Store page for leaving a review.

                                    5 days later

                                    • Nnat

                                      • Post #362

                                      I didn't look into the APK myself but GrapheneOS on social media mentioned that Revolut uses seon.io. I wonder if seon.io is somehow related to DexProtector since on latest GrapheneOS, DexProtector's EnvChecks app started passing too :P