Hey everyone. Since today my phone started rebooting at seemingly random times. I didn't notice any particular pattern other than that the issue started when I disconnected my bluetooth headphones from the phone, then it started freezing and rebooting (sometimes) when I connected it to my charger and one time when I connected it to a usb storage device (fortunately I was able to perform a backup with it before it rebooted again).

Also it seems to be rebooting the most when idle or locked.

I'm on build 2024101200

I had the chance to extract the logs right after it rebooted if anyone cares to look at them. Could you provide some support? Is anyone experiencing the same thing?

  • de0u replied to this.

    mnaag Unfortunately this sounds like it might well be a hardware problem. The more random the reboots are the more likely it is to be hardware.

    If it's not hardware, probably the best way to establish that would be to back up your data and factory reset.

    That said, the device is EOL in terms of firmware and driver security, and it is missing a bunch of Android security patches too, so it might be time to get a newer device.

      It doesn't seem THAT random though. I know it's hard to explain, but the device reboots only when it's not "actively doing something" (?) it's the best way I can describe it. It quite reliably doesn't reboot while I'm in a phone call, for example.

      Maybe it could help if I posted the logs here?

      • de0u replied to this.

        Also, I know I'm a bit Off Topic but seedvault also looks broken. The UI doesn't launch from system, now if I type the code *#*#7378673#*#*

        mnaag What value is the auto-reboot timer set to?

            mnaag Are any developer options on? What if you set the screen timeout to a long value? Does it crash less if it's fully charged?

            Overall this still sounds like a hardware problem. Maybe a developer will read the thread and ask for system logs, but also maybe not. This is just speculation, but if there is only one report, from an EOL device, and the developers have said they believe people should stop using these devices for GrapheneOS, I can imagine they might think it's more important to spend their limited time working on bugs reported by multiple users of in-support devices. Please note that I do not speak for the GrapheneOS project.

            If you want to keep using this device no matter what, you might see if the situation improves with a factory reset, or flashing the device back to the stock OS. If it reboots randomly on the stock OS that would be very strong evidence of a hardware problem.