lbschenkel The incentive is to minimize effort and/or liability to the bank. Any collateral damage is not a factor to them by default.
Of course. But mightn't they face liability (both legal and publicity) by nuking a legitimate accessibility service? Wouldn't a discrimination lawsuit by a disability-rights organization be painful?
By no means am I suggesting you sound like you are threatening to sue them! But if they think "just saying no" to things is safe, and they aren't seeing how that might blow up, maybe helping them think a bit more broadly might be mutually beneficial.