ntop Interesting. So you don’t get ‘authenticating device’ but you get a ‘login or open an account’ screen. When you go to login what happens? Normally it asks for user id and password, then a second screen asking for 3 letters of security information. Do you get those screens or does it fail before you’ve entered the full login information?
(On first time setup they also called me and asked me to enter the code shown on the screen into the phone call. Not sure if that’s because I’ve not used mobile banking with them before)