I disagree that the feature request issue being open for a long time means they simply won't add the feature in the future.
First of all, the issue is still open. A closed issue can mean "no" (though I've seen them change their minds in the past on those as well).
Second of all, look at one feature request that many wouldn't stop asking for and it seemed by many that it would never happen: call recording. There are entire threads on this forum where people wouldn't stop arguing about the feature. But, suddenly, it was added, and I believe it was added by someone in the community, not one of the project members (though I could be remembering wrong).
So, my points boil down to two things: don't assume a feature will never be added and realize it's an open source project. Contributions by the community are sometimes necessary for certain features to be added.