1822TAN+ app not working

tholaw

Hello all,
I now unfortunately have my first app that I can't get to work on my Pixel 6. My bank is changing the TAN procedure and unfortunately I have to switch to their app. It is the 1822TAN+ from the PlayStore. The app starts, I can start the registration process, but then a QR code has to be scanned and at this point the QR code window is just black.
Sandboxed Play services are installed for me. Hope you can help me, unfortunately I am dependent on the app and don't want to go back to stock.

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maximus87

Hello,
Did you try enabling native code debugging?
Settings > Security> and make sure that native code debugging is enabled.
If that doesn´t help, you can also try:
Apps -> 'App Info' page and enabled our Exploit Protection Compatibility Mode toggle.

tholaw

Thanks,
native code debugging was already enabled.
I tested the other option, unfortunately no change.

maximus87

tholaw I just installed the App, when you first start it, you need to grant it the permission to take photos (so Camera) and it worked fine for me. If you didn´t, you can go:
App -> App permissions -> And add camera

tholaw

Hm, exciting. I have just installed the app again, I have given permissions to the camera. Unfortunately, it looks like this:

https://postimg.cc/tnVvGqk3

I installed from the Aurora Store. Could this be a problem?

maximus87

I am not sure.
Just to be on the safe side, you also have Google Store and Google Services Framework installed, right?
My understanding that all three packages are needed (Google Play Services + Store + Framework).

And are you sure Google Play Services are running? Because I don´t see "a small square symbol" in the upper left corner on your phone in the picture.
To be on the safe side, I would recommend installing the app from Play Store.
I am sorry I don´t have further tips. Maybe another user can help further if he faced the same problem. I can´t replicate it.

tholaw

I found it! The Playstore did not have network authorisation. I gave it back and everything works. I don't know why it was no longer there.

Many thanks for your help!