Bank app no longer working

f13a-6c3a

primipare try posting with details such as phone model? app name? Os version? to help get informative responses. Native debug enabled/disabled? Exploit protection compatibility mode enabled/disabled?

meiklmue

Had the same issue on my 4a5g.
Simply rebooting the phone a few times fixed it for me.

treequell

primipare Have you tried enabling native code debugging in Settings > Security?

primipare

[deleted]
Pixel 7
build number TQ3A.230705.001.2023071100
native debug enabled
exploit protection - can't find it (not using an english language system. I have something called "reliability agent", maybe? Value is none.

I open the app, i click "connect" and normally the finger printer opens for me to log in. Now, the wheel is just turning endlessly saying "loading". I've restarted the phone

[deleted]

primipare can't find it

Long tap on that app -> Click App Info -> Click Advanced -> Enable Exploit protection compatibility mode

primipare

[deleted] did that, no change. i restarted twice, still not working.

[deleted]

primipare Clear app data and try again, and If you installed your bank's app from Aurora store, Reinstall it from the Google Play store.

primipare

[deleted] Not better. I did reinstall it from Google Playstore, deleted cash and all app data, rebooted the phone.

[deleted]

primipare Then maybe that's a bug in that app itself or the app doesn't know how to handle itself when a device doesn't pass MEETS_DEVICE_INTEGRITY of Google's Play Integrity API.

primipare

[deleted] The app used to work flawlessly. Massive issue if it won't anymore. I'd probably have to leave GOS

treequell

primipare You could generate a bug report and ask for the GrapheneOS developers to have a look at it either via the OS issue tracker on GitHub, or the testing room on Matrix.

[deleted]

primipare Use a web interface if the bank has one. I never use a bank app.

primipare

treequell how do i do that?

primipare

[deleted] I need the bank app to be able to log into my account via the webinterface. :'(

I just tried with another bank's app which I hadn't bothered to configure as I hardly use it, configured it and that works. I might have to change bank just for the sake of GOS lol.

treequell

primipare Enable and open developer options, and from there you can generate a bug report immediately after the issue occurs.

primipare

treequell apologies for being such a no-knowledge user but how do i enable developper options? can't find it.
all 3 google apps have network permission, this i could see

treequell

Also, make sure that all three Google apps: Google Play Store, Google Play Services, and Google Services Framework are installed and have the network permission enabled.

treequell

Furthermore, if you could send me the link to the app in the Play Store, I can test it on my phone.

[deleted]

primipare Go to About phone section in device settings, tap build number number 7 times. Once this is done, you will be able to find Developer options in System section of device settings

[deleted]

primipare no offence but you were asked couple of times to say the name of the app or provide a link to it. How can we know the source of your pain if you don't say where exactly you hurt?

Educate yourself, critique your knowledge. I am pretty sure your bank services are accessible via web. Saying something like "I might have to leave GOS because something currently doesn't work for me" is wrong. Just because you don't see solution to your issues, it doesn't mean it isn't there. Perhaps you look wrong way and it's right behind you. I just felt like it's something I had to say. This forum"s past is full of examples of this kind.

treequell

[deleted] I don't have the impression the OP is exaggerating. I would encourage you to assume that everybody here is acting in good faith.

Some banks are only available via their mobile app. Some others that do web banking, still require the mobile app as a security key to sign into the web banking.

If the OP can't get the app working, it might well be a case of either switching to a different bank or switching back to stock Android.

I would encourage members of this community to help with the problem faced, rather than questioning their issue.