GrapheneOS says my 6a battery should be replaced. Google says I'm ineligible.

regit

I believe the issue is something like this: Eirikr70

Originally I received the same message. That my Pixel 6a would be ineligible. After asking why, I was told to install the stock OS in order for them to confirm that the IMEI I provided belongs to my Google account. After I did they were able to verify my device and I received the money.
I've described my experience before here https://discuss.grapheneos.org/d/27443-pixel-6a-battery-warning/14

Perhaps they want to make sure you still own the device you are requesting the compensation for. That you haven't sold or scrapped it. After all their goal is to get the defective batteries out of use.

MetropleX I'm curious. Did you choose Google credit or cash payout, or the replacement by a service center? Maybe they are less restrictive with the latter, since the service technician can verify the phone/battery. So they don't need to do it remotely.

Designed1668

regit Reporting back that I was ultimately successful in getting reimbursed by Google!

What you said lined up. They told me to provide proof of purchase and login again to my Google account, which at that point, made me realize it was probably something GrapheneOS related blocking their ability to see my device details on my account.

So, I made the decision to revert to stock and I logged in. They were fortunately reasonably quick and responded back 2 days after I sent them a pdf of my order details and confirmed that "I logged back in." I didn't mention I was running an alternate OS since I didn't want to risk anything and I prefer my privacy.

(I tried to limit how much I used stock pixelos and essentially went phone less for a few days). Once I got the email saying they approved me and I received the payment, I rushed back to GrapheneOS lol.

I will say that if someone is in this position, just be persistent and don't take no for an answer as I see some people unfortunately did. No need to be rude with the customer service, just be persistent and they'll escalate it.

Thank you so much for the outline of what to do. It was very helpful.

de0u

Designed1668 Thanks for reporting back!

Designed1668

Also, if you took the cash option, make sure to close your Payoneer account as soon as your funds are safe inside your bank account! It's both better for privacy and Payoneer also says they charge fees on inactive accounts as part of their terms and conditions.

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