Uber account disabled

goatmeal

Myzel394
You can use a browser, not entirely sure if that will solve your problem (I'm using an established account so maybe that's the difference)

Here's a screenshot of what it looks like. It doesn't have GPS access so it just defaults to the ip location of my VPN and I have to type in/search for the pick up and drop off manually.

harleyofallthings

I will point out that I have been using uber (and ubereats, when I get discounts) for almost a year on grapheneos with no problem, it's likely you triggered other fraud checks and ended up extremely unlucky (such is the modern era of half-baked programming). I would suggest using lyft and still giving grapheneos a chance (I have also been using lyft successfully for almost a year as a backup option when uber decides to blow up pricing). It's highly likely not to be related to grapheneos itself but there are always so many variables involved that no one can be 100% sure.

Myzel394

Okay last update from my side.
I went back and forth with the support team. I did ask them what terms I violated, but they just gave me a generic "Our security is very important to us, that's why we won't share the internal investigation details"-bullshit. In my last attempt I threatened them with legal actions, asked to escalate the situation and requested a data copy. After about 2 hours, a different person responded to my support ticket saying I reached the highest level and that they revoked my account restriction.
So looks like I'm free again, I haven't requested a ride yet, and probably won't do so in the near future, cause I arranged my plans differently now for the next days. I won't try it on GrapheneOS again though, I'll probably test it on my work iPhone.

fid03 Did you tap on the notification? It should then tell you more about the error or which permissions it has an issue with

I did, but it just opened the Uber app, where I was only able to see the login screen but not able to log in.

I checked the permissions, and it is true that I have not enabled all permissions. Specifically, I think my missing SMS permission could have been an issue. What permissions should I give to Google Play Services to ensure a smooth ride with it? Really everything? Does the stock OS give it all permissions by default?

As far as I know, Google Play Services works perfectly fine on GrapheneOS. Why do you think it's not properly working?

I am not gonna explain this again, read my two posts above.

goatmeal you said you're using the web app - how do you use it? Cause I was not able to request a ride, it would always ask me to install the app.

harleyofallthings did you register your accounts on GrapheneOS or did you already have established accounts before that?

Thanks to the few people who were actually helpful in this thread! The rest, please don't respond to my threads if you don't add anything in value.

gristle-cause

harleyofallthings I'm beyond pissed that Lyft doesnt have a web app. Google app only. Sigh

fid03

Myzel394 After about 2 hours, a different person responded to my support ticket saying I reached the highest level and that they revoked my account restriction.

Thanks for the update. Since they didn't indicate the cause of the account getting flagged, I think we'll never be able to determine for sure why you were banned. But I think it's safe you say that the account getting reinstated indicates that they (except for first line support) agree that it was falsely flagged. If they didn't say anything about the OS usage breaking their terms of service, that might indicate that GrapheneOS usage was not a relevant factor. (Although it could also just indicate that Uber support staff are forbidden from telling users anything at all about why their accounts get banned).

fid03

Myzel394 I checked the permissions, and it is true that I have not enabled all permissions. Specifically, I think my missing SMS permission could have been an issue. What permissions should I give to Google Play Services to ensure a smooth ride with it? Really everything?

I'm hesitant about answering this, since I don't use Uber. Other users here might be able to tell you if Uber requires any permissions being granted to Play services.

vlad

Myzel394 Does the stock OS give it all permissions by default?

there is no such thing as to not give permission to google services on stock os, i guess, since they run in privileged mode there.

harleyofallthings

Myzel394

True, lyft was registered on graphene but im pretty sure uber was not. Though I'm curious to see how big a difference that would make for an actual fraud detection system.

Glad to hear it got reinstated though. Uber has a reputation for really terrible support but im glad to see they helped you considering how few alternatives there are. As a student I would likely be significantly limited if that happened to me.

23Sha-ger

I really doubt they use a method to detect and block GOS. Maybe the lack of play services is what triggered it.
There are also no reports of it using PlayIntegrity so far, otherwise it will be a 100+ reply thread.
You said you also added Paypal and not traditional payment methods like cash or card.
Might simply be an antifraud false-positive that got triggered by a mix of non-standard patterns.

chinook

grayway2 It comes off as extremely, ummmm, (I'll bite my tongue) ignorant to recommend a scooter over Uber.

I, for one, would struggle to ride with my luggage and a kid from the airport to my house. But you do you.

Dumdum

chinook I, for one, would struggle to ride with my luggage and a kid from the airport to my house. But you do you.

Hence why the scooter was one of multiple options. You know, different things for different purposes. "But you do you".

grayway2

chinook I did not suggest only the scooter but also a Taxi. It's up to him to choose the appropriate service and vehicle depending of the situation.

secrec

Myzel394 I am okay with my GPS not properly being picked up when I'm inside

That's not a grapheneos complexity. That's a physics complexity.

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