Pixel 9a and 8a crashing/restarting during calls

Max_S

I'm experiencing that my Pixel 9a and my Pixel 8a disconnects during calls. I get a warning "turn off airplane mode to make a call" and the internet bar disappears and it takes about 30 seconds, before I can make a call again. Other times, the entire phone crashes/restarts during calls. I have no idea what causes this, but it only happens during calls. Initially I experienced it on a Pixel 8a thought it perhaps was a fault in that particular phone, but after buying a pixel 9a and experiencing exactly the same, I have to conclude that this is perhaps not the case. I have tried using a physical SIM card and an ESIM, both give the same result. Since this didn't happen on my older pixel 4a, and only when I bought the Pixel 8a, I tried disabling 5G, but this didn't help either.

Can anyone help me as how to diagnose this problem?

de0u

Max_S Which carrier?

Max_S

I ran the Pixel 8a with TDC as the carrier. After I switched to the Pixel 9a, I ran it in the beginning with TDC as the carrier to begin with and after some time I switched to Telia/Telenord as the carrier. The problem occurs on both phones and with both carriers.
Indecently I previously had a Pixel 4a running GOS using TDC as a carrier and living in the same location. This phone worked flawlessly, but since it ran out of updates, I switched to the Pixel 8a and 9a, which is where the problems started.

de0u

Max_S Are you getting crash reports after rebooting?

Novalissoide

de0u now his system log is up. If you've got the time, I'm not as good at bugchecking as you..

Max_S

I'm not getting any crash reports, but I do have the systems log if that is what you mean?

Novalissoide

Max_S I believe that's what they mean.
(Fellow swede here by the way)

Max_S

Bump, anyone?

ntop

I was thinking about getting pixel.9a so wanted to wait until we have a solution or know the issue
Thanks

Max_S

Just to be clear. The issues happens only during phonecalls using the dialer app. Signal, Telegram, etc works without any issues.

Max_S

I have now experienced the issue for at least two months. It doesn't occur in every call, but in any call over 20 minutes, the issue occurs as well during shorter calls some times. This problem is absolutely ruining my ability to use the phone, and it occurs on both my P9a and the P8a.

Any advice would be greatly appreciated.

Max_S

Hi Novalissoide Nice hearing from you. :-) I'm not quite sure how to understand your comment?

Novalissoide

Max_S Dedu ville ha någon slags logg, krash- eller systemlogg om du kan se någon.
(Ska sluta med svenska efter denna kommentar)

Max_S

I do not have any crash logs, but I do of course have a system log. I'm linking to a system log, that is 10 days old. It was saved right after a disconnect. :[https://schmeling.dk/System%20log%201dbcd67d793c.txt]

Novalissoide

Max_S oki, ska försöka få Dedu att joina mig och granska din systemlogg

Max_S

Is there anyone who can take a look at the system log?

Novalissoide

While waiting, try another phone app and see if it does the same. Avoid using developer options, and turn these off. Some issues occur more frequent when using multiple users or private space.

Max_S

I've had an other episode where the phone disconnected, because apparently as described above, the network cuts out and I get a warning "turn off airplane mode to make a call" and the internet bar disappears and it takes about 30 seconds, before I can make a call again.

I managed to get another system log right after the cutout. https://schmeling.dk/System%20log%20361334c51b7d.txt

Any help in figuring out what is happening, would be greatly appreciated.