hii need a bit of help(isp issues)

dsffd3124

my isp is going to start supporting only 5g in half a year.
my isp also told me they going to stop supporting pixels and xomai phones in half a year, i not sure i trust them 100%
because they told me my pixel doesn't support 5g, but i checked the bands of the isp in wikipeida(the best source i found) and the bands supported by google and they match ,also my pixel 8 support 5g in general( from the google website).
they also said it happening in the whole world, pixel not having support from isps and i find hard to believe that google would allow pixel 8 to be unsupported in the world.
pixels are not sold officially in my country so maybe that why they said that i not sure(i said not officially but phone stores can order pixels for you still luckily). there is a chance that they dont know if my pixel would work with 5g and that why they said that, they said that my phone only support 2g 3g and 4g. if someone has any info on this i would be happy also any other help would be helpful thanks for reading.

de0u

dsffd3124 my isp is going to start supporting only 5g in half a year.
my isp also told me they going to stop supporting pixels and xomai phones in half a year, i not sure i trust them 100%
because they told me my pixel doesn't support 5g, but i checked the bands of the isp in wikipeida(the best source i found) and the bands supported by google and they match ,also my pixel 8 support 5g in general( from the google website).

It sounds as if this may not be a good ISP and alternatives should be investigated.

Pixels do support 5G in a general sense, but it is possible that your ISP might be unable or unwilling to support Pixels. I don't think people on this forum can assure you that everything will be fine, especially without knowing the name of the ISP.

dsffd3124

de0u thanks for the reply i will indeed check out other isps, if it would help you in any way my isp is cellcom from israel.
if anyone heard anything i would be happy to hear it.
i asked the store i bought my pixel from and they said they didnt hear anything and worse case i can change isps. i just worry a bit that it is every isp in israel hopefully that not the case.

dsffd3124

de0u

wizoatk
just wanted to update that i asked them again and they said my phone supports 5g and everything is fine. maybe there has been misunderstanding about this, previously they said they dont support it but now it fine. thanks for all the help.

de0u

dsffd3124 if it would help you in any way my isp is cellcom from israel.

Other Cellcom users may chime in.

wizoatk

dsffd3124 just worry a bit that it is every isp in israel hopefully that not the case.

GSM Arena indicates there is only one 5G band in use in Israel and that recent Pixels support it. I find it hard to believe the 4G/LTE network is going away either.

https://www.gsmarena.com/network-bands.php3?sCountry=ISRAEL

https://www.gsmarena.com/results.php3?sMakers=107&s5Gs=78

dsffd3124

wizoatk thanks didnt think there would be a site for israel like that, even though i should have thought about it i didnt.
i just hope it correct, i will wait half a year without any worries and see, i also find it hard to believe that 4g is going anywhere idk. thanks for the info.

wizoatk

dsffd3124

The person you were talking to from Cellcom obviously didn't know what they were talking about. You could take another run at Cellcom and see if you get a more reasonable or consistent answer on how/if they support Pixel phones in the nearr future.

mrket

dsffd3124 just wanted to update that i asked them again and they said my phone supports 5g and everything is fine. maybe there has been misunderstanding about this, previously they said they dont support it but now it fine. thanks for all the help.

Cellcom and all other Israeli mobile providers will shut down 3G and 2G networks in 1.1.2026, not move to only 5G.
You should make sure Cellcom has support for VoLTE on Pixel phones (many providers in Israel don't) otherwise you won't be able to make calls after the shut down.
I work for a mobile provider, you'd be surprised how often tech support agents lie or make stuff up due to lack of knowledge, it's better to verify by checking for VoLTE toggles in the settings and testing if 5G actually works when in range of 5G antennas (there are 2 maps (link) I'm aware of that are published by the Israeli government that show the locations of all antennas and their supported networks, for all Israeli providers).

dsffd3124

mrket i dont have those toggles and when i change to 4g and 5g only phone calls dosnt work at all.
i kind of worried now i really dont want to buy another phone and to stay on graphneos.
is there any solution? should i find a provider that support it? or ask cellcom about it?
maybe i didnt know where to find those toggles, where are they supposed to be? in sim settings?
i guess i could buy a router i take everywhere and use that for calls with signal and wi fi( i heard some people do that not sure how that would work to be honest).

dsffd3124

mrket there is a provider named golan in israel that has a test you take to see if your phone supports volte
and it says it supports it, should i ask cellcom about it and if they dont support my phone switch to golan? i gussing this is my only choice maybe. they also posted about it in a post

mrket

dsffd3124 i dont have those toggles and when i change to 4g and 5g only phone calls dosnt work at all.

Then it is most likely not supported, though they might need to do something on their end to make it work for you (with the shut down happening soon, I find this unlikely).
The VoLTE toggle should be in the SIM settings, same place you found the option for 4G and 5G only.

dsffd3124 i guess i could buy a router i take everywhere and use that for calls with signal and wi f

VoWiFi probably won't work either if there is no support for VoLTE.

mrket

dsffd3124 there is a provider named golan in israel that has a test you take to see if your phone supports volte
and it says it supports it, should i ask cellcom about it and if they dont support my phone switch to golan? i gussing this is my only choice maybe. they also posted about it in a post

Golan and Cellcom are actually the same company (Cellcom bought Golan a few years ago); I'd be very surprised if they support Pixel phones as they claim.
Partner supports Pixels, but last I checked only Pixel 9 and up, and I think Pelephone has more broad support for Pixel phones. Not sure about HOT Mobile, I wouldn't recommend them in any case for many reasons though.
It is highly likely any smaller provider in Israel won't have support for Pixel phones at all.

dsffd3124

mrket i talked to pelephone and they told me volte is only if you go to another country.
they told me that if my phone supports 4 g and 5g then it fine but they didnt really gave a answer if my pixel would work though.(they implied it would but i am not so sure)
i think i going to ask partner next, depends on their answer i will either buy pixel 10 and wait for grapheneos there if it supports it well(or pixel 9) and partner also support it well(or pixel 9).
edit:
they said that the Ministry of Communications didnt mention anything about volte

mrket

dsffd3124 i talked to pelephone and they told me volte is only if you go to another country.

VoLTE is Voice over LTE, it allows calls to be made on an LTE network (for this purpose you can consider 4G and LTE to mean the same thing).
It is true that in some countries performing calls without VoLTE is already problematic (if it works at all), but this would also be an issue in Israel soon.

dsffd3124 they said that the Ministry of Communications didnt mention anything about volte

They lied to you, here's an official article about this explicitly mentioning VoLTE:
https://www.gov.il/he/pages/24032025

dsffd3124

mrket i asked partner and they said everything would be fine because my phone supports 5g, i asked them about the missing settings of volte and he said that it should not be an issue.
i think at this point i will just wait and see what happens, if my phone calls stop working i would think about switching to partner or buying pixel 10 or 9 or whatever. maybe some things would even change until then but i doubt it for now i will see what happens in 1.1.26, thanks for the help.

mrket

dsffd3124 If they support 5G for Pixels it is very likely they support VoLTE too.
Not sure why it is so hard for them to give you a straight answer.

dsffd3124

mrket i updated to android 16, it came out now for graphneos in stable and it works.
i see the volte option and wifi calling too.( i also see my exact number that i didnt see before)
and lte only mode works too.
the only other change i seen is the search bar in settings and maybe more changes. and security improvements.
i kind of happy.

mrket

dsffd3124 I had a chance to test a SIM from Partner on my Pixel 7a today, I can confirm VoLTE works.

dsffd3124

mrket cool it works for my pixel 8 too and i stayed on cellcom, since android 16 it seems it is working.
thanks for the help also.