Cannot install Google photos.

JustBeginnez

Have you tried a reboot?

Bdjsndnfkff

Ok so I have tried clearing the cache and storage of google play and trying again but it still does not work.
I also tried a reboot and that didn't work either.
I have no problems installing other apps.

Is there a way to find out why it failed to installl?

DeletedUser288

Bdjsndnfkff I have just tried it myself and was able to install Google Photos without issues from the Play Store. P9P, latest GOS.

Bdjsndnfkff

Yeah not sure what I need to do to fix it...

Bdjsndnfkff

Is there any way to view the logs of a failed install?

looped_around

Bdjsndnfkff
I think knowing what you're seeing can be helpful. Does the popup happen to ask network permission or does it not get that far? If you're not staying in play store app and watching for that pop-up, that's a thing. Sometimes it's very slow.
Or do you see the entry in your managed apps space but with a failed to install message?

Said above, either could be connection issues, I find Google apps can take more time to verify.

JustBeginnez

When I had the same situation, it was due to my isp’s dns. I changed the network and I was able to install apps via Google play.

If it's not a network or profile issue, I can't help you.

Bdjsndnfkff

JustBeginnez I don't think its that. I get the same result on different wifi networks and with data.

brookie229

Bdjsndnfkff

Do you have the Google Camera installed or stock GOS camera? If stock only try installing the Google Pixel Camera then try Photos. I'm just grasping at straws here.

Bdjsndnfkff

brookie229 Im using google camera

Finik

Bdjsndnfkff Have you allowed the installation of Google Play from unknown sources?

Bdjsndnfkff

Finik I don't know how to do that

Bdjsndnfkff

Wow first of all sorry for the slow reply!
I think it might be to do with the fact that I have installed the google photos shim previously. This was so I could view photos from the google camera app without having google photos installed. I have tried uninstalling the shim and installing the "real" app but to no avail im afraid...

Yes the network permission popup does indeed work.

Finik

Bdjsndnfkff Ok, try to completely uninstall all google apps including google photo layer from all profiles and personal space if you have any. After that, install all the Google apps you need only from Play Market.

Bdjsndnfkff

Bdjsndnfkff update just checked and it is allowed to install unknown apps

DirtyDan

I had a similar issue when installing another google app. I "solved" it by installing it on another profile first.

If that still doesn't work, try installing it from aurora store and then installing it through play store on another profile, which will update the one from aurora store to being installed from the play store.

Bdjsndnfkff

So first I create a brand new user and tried to install gphotos via the play store and I got exactly the same problem as before.

On trying the aurora store method I get a different error:
So basically I created a totally fresh user and tried to install Aurora store through Fdroid.
I got the following error:
INSTALL_FAILED_UPDATE_INCOMPATIBLE: Existing package com.aurora.store signatures do not match newer version; ignoring!

Come to think of it, I believe I tried to install photos once via the aurora store in the past and it didn't work so there could be a connection here

de0u

Bdjsndnfkff looks like the sandboxing between users is not really working,

At present, each Android device has one version installed of each app, no matter how many profiles that app is installed in. And when any profile tries to install any version an existing app the author signatures must match.

Bdjsndnfkff I created a totally fresh user and tried to install Aurora store through Fdroid.
I got the following error:
INSTALL_FAILED_UPDATE_INCOMPATIBLE: Existing package com.aurora.store signatures do not match newer version; ignoring!

This indicates that com.aurora.store was installed at some point in the past (in some profile) and now there is an attempt to install com.aurora.store but the new APK is not signed by the same certificate as the old APK. It does not indicate that sandboxing is not working or that the user-profiles system is not working.

Bdjsndnfkff

looks like the sandboxing between users is not really working, somethings seem to have bled through to other users...

Bdjsndnfkff

de0u very interesting!
Thank you for explaining what was happening!
What would you suggest I do to resolve this and get Aurora working?