UBS Access App is no longer working

graphene1728372

Hello everyone,

After trying to log in to my account from the UBS key 4 app and touching the "Log In with UBS Access" button :

UBS Access tells me to contact UBS support and after trying to still get through (by clearing cache and storage) shows me a message that my device is rooted (of course not the case).

Can anyone confirm the same issue ? I can no longer access my banking account following the new UBS Access app update...

com.ubs.swidK2Y.android
versionCode 7050100

Have a good day!

guardware

Hello
same issue here since last update of Access app
Pixel 9 Pro XL
com.ubs.swidK2Y.android
versionCode 7050100

I did follow the instruction from here:
https://discuss.grapheneos.org/d/8330-app-compatibility-with-grapheneos
but did not help - I have uninstalled, clear cache etc.

Message on screen tells: " Access app did not respond, pls contact support"

Logfile is full of kind like this:

05-04 08:28:26.161 18159 18159 I auditd : avc=type=1400 audit(0.0:14184): avc: denied { getattr } for comm="Thread-86" path="/proc/kmsg" dev="proc" ino=4xx095 scontext=u:r:untrusted_app:s0:c196,c256,c512,c768 tcontext=u:object_r:proc_kmsg:s0 tclass=file permissive=0 app=com.ubs.swidK2Y.android

05-04 08:28:26.297 18159 21409 W com.ubs.swidK2Y.android: Method Landroixxxk09g==/com.ubs.swidK2Y.android-L_7rrrxIwYZzA==/base.apk
05-04 08:28:26.297 18159 21409 W com.ubs.swidK2Y.android: Method Landroidx/compose/material/TextFieldMeasurePolicy;.PEL is abstract, but the declaring class is neither abstract nor an interface in dex file /data/app/

Thanks for any ideas or help

Franco

Hi, yes indeed more people are reporting the same and it has also be discussed there:
https://discuss.grapheneos.org/d/8330-app-compatibility-with-grapheneos/119

I contacted the Customer Support and I understood that the issue occurs on Pixels phone, I don't know if it is specific to GrapheneOS or if it impacts a wider population of Pixel phones. I also understood that their Support Team is investigating the issue.

I checked the logs as well, I am not software developer but the Access App could be experiencing access denial on the device due to SELinux.

I would encourage you to contact the Customer Support to report the issue as well.

schweizer

I havn't updated yet so I still run 702000 aka 7.2.0.1236 which is working fine for me.

tiron

Same here. The app tell it doesn't work because consider my phone as rooted.
https://imgur.com/a/LypzHz0

I have my old phone with LineageOS, not rooted at all but the app tells me same thing.

I will report but they have a pretty shity helpdesk.
Remember the last year I reported a crash on start (force close) with a nice logcat text file. I though it would be a very useful piece of information. They awser back asking for screenshots instead...I am not sure how a screenshot of something that crash is more precious than a logcat file.

guardware

I have called UBS number which is shown in the error message, they also confirm again that their technical stuff is working on that issue and that they are aware of it. Seems like a general issue with Pixel Phones, I not mentioned anything about GrapheneOS. Hopeyfully they push out a patch soon

Did anybody know, how to revert to an older Version of UBS Access after re-install ? How can I re-install any older version, is that possible?

tiron

Try to install with Aurora Store. If you are lucky you can select manual install and then emter the code of the previous version : 7020000
A have an error during install process.

Otherwise there is an apk of the previous version on Apkmirror but personally I will not install a bank app from random website.

giophenOS

Have a look in the newest "help" page one UBS' homepage since the last update: https://www.ubs.com/ch/en/help/e-banking/problems-with-android.html#usage-restrictions

I assume GrapheneOS is treated as "Custom ROM"... so I would rather not expect too much on the "working on it" promises from helpdesk

Franco

giophenOS I assume GrapheneOS is treated as "Custom ROM"... so I would rather not expect too much on the "working on it" promises from helpdesk

I was thinking the same thing, but when I called again, customer service said that they are working on a solution. If they didn't want to support it, why not just say that they don't support non-stock OS?

schweizer

Is it possible to revert to the last working app version with something like seedvault? That way you wouldnt have to download the old version from an unsafe source.

When Whatsapp questions the Playintegrity status I get a notification. Why does this not work for banking apps?

giophenOS

Franco
As I was not on the phone with customer service I cannot answer that. But there is the very real possibilty they are only telling you what you want to hear.. This is what they are trained to do to a certain extend...

My post was more about to make aware of the circumstances and to consider for the Access App never working again on GrapheneOS and not waste time (and take measures) on not binding "working on" or "aware of it" statements from a professional customer pleaser..

But I hope too they mean it (really).

Franco

That's why I think it is important to report the issue to their customer service to add more 'weight' to the impact, making it more likely to be taken into consideration. One issue reported means one new case open. It also help them to assess the impact.

schweizer

It is probably better to contact your direct responsible and tell him/her thay you leave the bank if they do not fix it. Callcenter agents have nothing to say internally they are just paid for picking phones. But your responsibles bonus is linked to the number of customers that leave the company. So it is in their interest to put internal pressure on the software guys.

microbes

I too face the same issue (Pixel 8a) with the version mentioned by @graphene1728372. When I spoke to UBS on the phone, they sent me a new PIN to re-activate Access App. I've opened a support message with UBS...

tiron

It this related to Integrity check ? See the notification I have with Whatsapp.
https://imgur.com/a/vGuFClz

Franco

tiron
I don't see the Play Integrity popup with UBS Access.

tiron

Franco
I do not know where this optios is but when whatsapp show this message I clicked on "Manage more". And Whatsapp was the only app on the list that asked for thr integrity check. With UBS there is something else that they check probably.

I ordered a new letter from UBS in order to activate the app on the full stock android tablet. We can not rely on a randoms UBS updates that breaks the app.

schweizer

They might just check if the OS is on their list. And the list contains just the big names.

It would be interesting to know if it is possible in GOS to check for Playintegrity without a user notification.

giophenOS

Well... with today's update from google play store they kept up with their promises. Access app seems the be working again.

Franco

Same here, UBS App is working