Banking apps won't start

donb108

I have two banking apps (PSECU and Chase) and neither will start up. Chase never worked. PSECU used to work, but after an app update, it doesn't work either.

Both look like they're doing the same thing. From the home page, I click to start the app, the apps background comes up, then it goes back to the original (home) screen. Any suggestions on what to try?

doodle

Chase works if you enabled exploit protection compatibility mode.

donb108

doodle Chase works if you enabled exploit protection compatibility mode.

I saw that suggestion on another thread. I had already enabled "Automatic exploit protection compatibility mode", via system settings, and assumed it was the same thing.

Reading the banking compatibility guidance, I see there is "Exploit protection compatibility mode" per app, which is accessed via icon-long-press, then App Info > Exploit protection compatibility mode". Apparently, this is a different setting, and seems to work for both Chase and PSECU (Pennsylvania State Employee Credit Union).

Thanks for the help.

Dumdum

donb108

Dumdum They're doesn't seem to be a report for PSECU (you can make one if you're willing to do so)

I'll try to, but it might take a while. I've moved since last logging into github, so have to update my credentials. My password is too weak and I no longer have the email address or isp on record. I'll probably create a new account and go from there.

Dumdum

donb108 enabled "Automatic exploit protection compatibility mode"

Interesting that Chase didn't work with this turned on then. It says that this mode disables exploit protections "for apps that are known to need it", but Chase is been known to need this since this time last year. Weird.

donb108

Here we go again. The PSECU app required an update, which I did. Now it gives this error:

"This device does not meet the minimum security requirements for this application. Please contact the app publisher for more details. The application will exit when you press OK."

Is there a solution for this?

fernlike

donb108 Please contact the app publisher for more details.

The best solution would be to do as they say, contact them and ask them to fix it. There's a message template you can use available here: https://github.com/PrivSec-dev/banking-apps-compat-report/issues/342

donb108

Thanks, I sent the message to them, maybe they'll respond. On the other hand, Chase doesn't have this problem, may be time to switch.

Don

donb108

Here's the response,

"Thank you for contacting us.

To ensure the best experience and security for our members, we provide support for issues only occurring while using versions of the Android and iOS operating systems that are officially supported by Google and Apple. While our app may function on older versions of these operating systems, we will not address issues that arise specifically due to the use of an unsupported OS version.

For further assistance, you are welcome to reply to this email or use the chat feature in the bottom right through online banking or PSECU's mobile app. You can also call us at 800.237.7328.

Thank you
Your Team at PSECU"

Any suggestions on how to respond?

dc32f0cfe84def651e0e

donb108 Any suggestions on how to respond?

Switch banks if possible. let them know why you did it. Or just use the web version.

waynea

Change banks like I did. And write to tell them why. Then add a review on google play pointing out that they don't take security seriously