Calls still playing through speakers even with earbuds

NoxStellans

I use a Pixel 7 with GOS installed, and my earbuds are Sony WF-C700N earbuds. When I have the earbuds in, I can listen to music just fine. But for some reason, on many occasions when I make a phone call, the phone or the dialer app doesn't recognise that I have earbuds in. The call goes straight to the speakers instead. I've had this issue with both a custom dialer app and the default Google phone app (installed from the Play Store). This forces me to put my calls on speaker even when I'm in public places, which I find very embarrassing as I know it annoys other people.

I'm not sure how to diagnose the issue further, so I don't know what's causing this. Is this an OS issue? A hardware issue? Has anyone else had a similar problem? If so, how did they fix it?

I'll be grateful for whatever help you can offer.

treequell

NoxStellans With Bluetooth devices like earbuds you usually have to give them permission to access phone calls, and that's a separate permission from media audio.

Open Settings > Connected devices, tap the cog next to your Sony earbuds, and on the next screen make sure you have the toggle for phone calls enabled.

NoxStellans

It's enabled, thank you. What should I do if that doesn't fix the issue?

treequell

NoxStellans Ask again here and we can look for further suggestions.

It'd be helpful if you could report back either way once you've managed to test it.

NoxStellans

I will do so, thank you!