Hi, I know, this thread is very old, but I got the same problem and found out that (in a profile with sandboxed Google only) if I keep tapping on the app it opens at some point. I don't know yet if it works completely, but I can tap the buttons on the start page and they opens. But I haven't an account yet, wanted to be sure that I can use the app.
Maybe you can try it. What do you think about crypto.com and do you need the app for KYC or are you able to use the website alone?