Unable to activate eSIM

Joan

This surely does not serve you but other users could serve them, in a Pixel 8 pro. I had trouble running an esim, when I was "activating esim" the system automatically told me "you want to activate the camera to scan the qr?" I got that typical picture to activate the camera, I gave "NO" and the system suddenly failed and said "It has not been possible to activate the esim". The solution to that is simply keep the camera deactivated from the bar that slides from the top down, then when you try again, when you get the box to give you permission to activate the camera, turn it on, but having the camera turned off from the option of the top bar will not open and then it allows you to enter the code manually. as I said this case is not that of this conversation but I found it pertinent to leave a comment for other users who are with the problem that I have described

GR0DA

Hi y'all. I have exactly the same problem and I can't use, erase, or add any eSIM.
A full factory reset and rollback to stock (Mar/Feb drop) also don't work - it's completely broken now on any firmware.
I also tried using OpenEUICC, but got an error at the "Auth" stage (can't activate slot). EID and config processing from the QR code are fine, but it throws an error on the next stage.
I had previously used the 'CarrierOverrides' menu in GOS, because my country is unsupported by Google.
(I have installed GOS after the March Pixel Drop.)

P.S.: I'm open to any tests and can send any log info if needed, as I'm traveling now and want to recover eSIM functionality ASAP. Thanks!

Device info:
Device: Pixel 9.
HW SKU: GUR25.
Last update: March Pixel Drop.
Baseband version: g5400c-251201-260127-B-14784805,g5400c-251201-260127-B-14784805
EID, IMEI are readable, DSDS is working properly.
Carrier: Any.

Same problem here: https://discuss.grapheneos.org/d/33368-pixel-9-esim/

roasted_parsnips

Ty for these messages. I am having a similar issue on a new Pixel 9a I'm setting up with GOS for a family member.

Toggled on eSIM support, tried both manually entering eSIM code and taking picture of QR code for eSIM from my carrier, and both received the message "SIM not activated - Something went wrong while trying to activate your SIM".

I got multiple QR codes from my carrier and different networks, none work. Did a factory reset, same thing. I've now ordered a physical SIM card and will try with that once it arrives.

I currently have GOS on my own Pixel 9a with eSIMs through the same carrier, which I activated several months ago, and no problems there. Also no problem with another family member's Pixel 6a running GOS which was activated several months ago as well.

Johnnyloans

roasted_parsnips

Might be a hardware issue with the esim. Physical sims are much more straightforward and easy.

An option for future reference is adding the esim in stockOS then flash GOS (the esim stays on the device)

If you'd like, you can send me the logs for why the esim isnt working by following the steps below.

For anyone else having issues adding esims

Airplane mode off
Good internet connection. Good signal/bars on the phone (Wifi or cell data)
Double check that you're in the owner profile. Stay in this profile.
Settings > network > esim support = on
Settings > system > reset options > reset mobile
Settings > System > Developer options > Very top is a toggle to turn OFF developer options ... If you don't see developer options, that's good (:
Reboot your phone
Disable/turn-off any VPN, ad blocker app, content blocker app, firewall, or dns apps that you are using. (A key on the top right means there is one enabled. Maybe you have a network-wide one)
Confirm you have internet by going to any website (e.g. https://discuss.grapheneos.org )
Now add the esim. Scanning the QR code your cell carrier provided is preferable.

If it fails to add the esim:
1) make a new comment.
Give me the logs from:
Settings > apps > all apps > top right 3 dots > show system > Sim Manager > View logs (see directions below)
2) type "@Johnnyloans" inside of your message
3) Give me the error it said when you added the esim.

(These specific logs might have personal info about your cell carrier. Comb through it yourself or trust it with me via email if you wish)

For the logs, you have 3 options to choose from:

1st thing in your message, copy and paste the logs in a comment here, select all of the logs (Ctrl +A works for this), click the ! Warning sign near bold and italicize. Now type anything else to add to your message.
upload the files somewhere you trust and share the link to it here
email it to me. Contact info is in my profile. ( https://discuss.grapheneos.org/u/Johnnyloans )

GR0DA

@Johnnyloans Hi. It’s very frustrating, but these problems only appeared after I installed GOS on my Pixel 9. I never had issues with eSIM before, but now I can’t use it even on the stock firmware. I'm worried the latest build might have broken something at the hardware level, though I hope that’s not the case and we will find a solution to recover it...
Thank you.

Johnnyloans

GR0DA

Sorry mate. Can you warranty your device? Maybe stay away from esims for a bit.

https://airsims.com.au/blogs/blog/google-pixel-9-pixel-series-esim-issues-chip-failures-our-refund-promise

GR0DA

Johnnyloans Unfortunately, no, because my warranty has already expired and I'm living in 'unsupported' country without official pixel service. :<

Foyer9054

Update on my situation. I sent my Pixel 9 Pro XL to Google for repair, but they weren't able to fix the eSIM issue (cant activate, and errors when erasing eSIMs via reset menu).
I didn't get any explanation as to why, and since they didn't fix it I contacted them again and it seems the next step is for them to issue a replacement.

drydosera

Similar issue. Received a brand new Pixel 9 Pro XL yesterday and immediately installed GrapheneOS. I tried several methods of installing two different eSIMs, and all failed. Giving Google services full permissions did not resolve the issue. I flashed stock Pixel OS back on the phone and I am still getting the same issue. Is there a way to troubleshoot if the EUICC is damaged?

Johnnyloans

drydosera I flashed stock Pixel OS back on the phone and I am still getting the same issue. Is there a way to troubleshoot if the EUICC is damaged?

This likely means it is unrepairable and warranty/return it.

I can check your logs if you want. Follow this (instructions are for GOS but basically the same).
https://discuss.grapheneos.org/d/33125-unable-to-activate-esim/24

A picture of the copy/paste exclamation mark method: https://imgur.com/aTuneaU

As for sim manager, it might have a different name in stockOS. We want the logs of this. Match the full name:
com.google.android.euicc

MetropleX

drydosera I flashed stock Pixel OS back on the phone and I am still getting the same issue

If this is the case it isn't a GrapheneOS issue, it's handset or provider.

drydosera

Johnnyloans

Thank you, sir. The logs were too long to attach here so I have emailed them to you. You are free to quote sections here if you feel they will help others. I completed your recommended steps on a fresh GOS install because stock OS was not showing logs.

drydosera

MetropleX Have you seen trends of a hardware vulnerability in this model that may not be playing nice with custom OS'? It seems a lot of people have been having this exact issue on the Pixel 9 Pro XL. I guess I'm wondering if this is still a rare occurrence or if I would be better off replacing it with another model.

aceblack

MetropleX
hi,
When this exact same problem happend to me i bought from somewhere else a pixel 9 pro xl. Before flashing gos i tested it on stock and the esim settup worked. After flashing the exact same problem happened and when i flashed back to stock it still did not work. It looks like the setup of gos damages something!

MetropleX

drydosera I've just done a cursory search to see if people on stock report problems with Pixel 9 Pro XL adding esims and came across a few:

https://support.google.com/pixelphone/thread/297601405/pixel-9-pro-xl-esim-issues-and-dissatisfactory-support-experience

https://www.reddit.com/r/GooglePixel/comments/1fvt9ba/hey_google_please_fix_the_esim_on_pixel_9_pro/

https://community.ee.co.uk/t5/Android-Devices/Pixel-9-Pro-XL-won-t-register-second-eSim/td-p/1430323

https://helpforum.sky.com/t5/Sky-Mobile/Esim-QR-code-not-working-Google-Pixel-9-XL/td-p/4931581

One of the first things people should do before instantly thinking we have a process breaking bug is to confirm it is not and does not happen on stock. Unfortunately it appears with the 9 series there are issues, in one instance someone said Android 16 itself was the change that affected their ability to add/use eSIM.

If you flash back to stock and the issue continues, as I have stated previously, means it is not a GrapheneOS issue nor an OS based issue, even if it worked before and then failed once flashed and reverted this would be an upstream issue in the driver/firmware or AOSP code used across stock/GOS.

Something people could try is grabbing the QR data and seeing if they can add it manually which appeared to work for one user in the previous links.

GR0DA

aceblack Yep, it happened exactly after I flashed GOS. Have no problems before, but now euicc is not functional.

xxx

aceblack Before flashing gos i tested it on stock and the esim settup worked. After flashing the exact same problem happened

Check with your provider if the e-sim can be reused.

goda90

I've been using a physical SIM for about a month without issue but I just encountered this with the first eSIM I've tried on my Pixel 9 Pro XL. I ended up putting it on my wife's Samsung instead so it was a good code. I looked up a test profile and that also failed the same way. eSIM enabled, DSDS already on.

xxx

MetropleX try is grabbing the QR data and seeing if they can add it manually which appeared to work

Bummer if the phones a faulty.

Johnnyloans

MetropleX Something people could try is grabbing the QR data
xxx

For my carrier atleast, the QR code was something like: esim.carrier.com
And underneath the QR code was LPA$1:SDFKLJ290345LJKSDF

Putting a url into manual activation might fail? not sure.

Foyer9054

MetropleX

None of the links you provided are relevant to the specific issue experienced in this thread. Links 1 & 2 don't describe anything comparable. 3 is specifically "Scan QR code from EE", likely network locked. 4 is unrelated.

One of the first things people should do before instantly thinking we have a process breaking bug

Nobody here "instantly" assumed GrapheneOS had a process breaking bug.
Multiple people have flashed stock, tested, ordered new phones, tested, and narrowed it down to the process of flashing GrapheneOS. I have confirmed this with two Pixels, and so has aceblack and a couple of others.
So it's quite reasonable that we expect the install of GrapheneOS the be the cause.

Something people could try is grabbing the QR data and seeing if they can add it manually which appeared to work for one user in the previous links.

This has already been tried in this thread and does not work. The eUICC appears to be stuck in a read only state.

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