So, I mailed Federal bank's (India) support. Used this template and just added that I am a long term user.. blah...blah..to share this with dev team and everything.
The reply?
Thank you for writing to Federal Bank.
Please note that this query is raised from an E-mail ID which is not registered with us, and we regret the inability to assist you on the concern raised, due to security reasons. Kindly be informed that this is to protect our customer's interests and let this not hamper your faith in us.
We request you to write to us from your registered E-mail ID.
We truly appreciate your patience and cooperation during this time. It is our constant endeavor to provide you with an exceptional banking experience.
Inconvenience caused if any, is deeply regretted
Discover a new way of raising your service requests instantly anywhere anytime using Fed-E-Point. To access, please click here
Being your Perfect Banking Partner, we have introduced conceptual clarity through visualization. Please Visit https://www.federal.bank.in/tutorial-videos
To download certificate/account statement, please click here
Locating a Federal Bank branch, ATM or CDM, is now fast and simple with our ATM/ Branch Locator! For details, please click here
“If you are not satisfied with the resolution provided, you are free to utilize Reserve Bank Integrated Ombudsman scheme, as per RBI guidelines”.
With regards,
VG
Customer Relationship Officer
Federal Bank Contact Centre
Toll Free Number (India): 1800 425 1199/ 1800 420 1199 | For customers abroad: +91 484 2630994 /2630995
Email: contact@federalbank.co.in |Website: https://www.federal.bank.in
I bet they never bothered to read the message body. I never registered mail id with the bank, cause I never needed it and I don't want to. They are not replying to the play store reviews that are not from registered email ids.