Pixel 6a Battery Performance Program and GrapheneOS

UserG1

Hi all,

tl;dr: Tried to take part in the battery program but Google is asking me to revert to stock firmware to be able to validate my claim..

I own a Pixel 6a and installed GrapheneOS from the very first minute.

As for many other Pixel 6a owner, I am currently suffering from very bad battery performance and wanted to check my rights for getting any refund by Google.

The first request was declined just after 24h but after contacting the support again and providing the official invoice for the device, I have been forwarded to the dedicated team to check.

Now I received another query with the following requirements:

Login: The device must be logged in with the email address you used to register: “XXX@gmail.com”
Original operating system: You must download and install the original operating system (OS) on the device so that we can properly check its activity.

I especially find the statement "so that we can properly check its activity" in the second part very amusing, but hey nothing not already known.

My question is now, has anyone already done something similar and got the same requirements?

I am currently thinking about how to proceed as I do not wish to use a Pixel phone with stock software (even for some transition period until I brought a new phone)

https://support.google.com/pixelphone/answer/16340779?hl=en

monogram

UserG1 My question is now, has anyone already done something similar and got the same requirements?

Yes, you must do all that. Then wait until they issue a refund and go back to GOS if you wish, although after the update-of-death the phone is unusable on both OSes.

Designed1668

UserG1 did you tell them you're using GrapheneOS? I'm also in the same boat and just started the back and forth fight after they said I'm ineligible.

If you're successful, could you come back and provide updates on here about what they wanted and what you provided? That would be super helpful!

monogram

Designed1668 If you're successful, could you come back and provide updates on here about what they wanted and what you provided? That would be super helpful!

I'm replying because I completed the whole process.
They ask you to provide everything, especially if you didn't buy it from them directly: invoices, order page screenshots, SIM tray photos, IMEI and to be logged into your Google account on the stock OS.