URGENT HELP NEEDED! After an update the phone keep restarting itself

marie_m

I just did an update to the phone. Rebooted it as it requested at notifications. And now I can't shut it down, can't do basically anything... it just in continues booting/restarting phase... I see the GOS logo booting, then for just a second the login screen appears and again GOS logo...
PLEASE HELP!!!

Novalissoide

marie_m at bootscreen, put phone bootup in Pause, and let it charge.

marie_m

Novalissoide It had 60% charge when I pressed reboot for the update. I doubt its the reason. and the login screen when it first booted was looking super weird, not as it should

marie_m

OK! I managed to finally pause the booting... Now it's on the "Press power button to resume" phase. I don't have backup etc... I don't want to lose my files etc :(
Can I roll back to previous update? Was it even the update that caused it or what do I do now???

P.S. How do I even shut it down in this stage?

Novalissoide

marie_m just let it charge up for a while as a first step.

Novalissoide

marie_m please elaborate.

marie_m

Sometimes I have login screen appears and I'm able to press the pincode to unblock and then it goes for reboot again.
But the first time I rebooted the phone as requested for the update to apply, I was able to apply the pincode and load. It was looking very weird... the upper menu(where all the little buttons are, like wifi etc) were horizontal lines. The phone looked totally different. Not like GOS at all.
Now it has 58% and I'm charging, but it continues to reboot itself :(

I'm currently set it to "press power button to resume" mode.
WHAT DO I DO PLEASE???

Novalissoide

marie_m
First screen at boot should for Pixel 8 Pro show the precise sequence:
896db2d09d84e1d6bb747002b8a114950b946e5825772a9d48ba7eb01d118c1c

This is the GrapheneOS Verified boot key hash for your phone, look for it and report back.

marie_m

I have no idea how but I just booted and was able to unlock it... but as I said, it looks super weird! WHAT IS THIS?!?

Novalissoide

marie_m Make backups of your important things if you can. Any valuables, do manual backups, later you're going to factory reset and reinstall this device.

marie_m

This is not OK though... :(

WHY IS THIS LIKE THAT???

Novalissoide

Have you been using or installing anything that involved Adb, root or Shizuku?

marie_m

No. I don't know what it even is!

Can someone from the devs or something respond to this, please???

Novalissoide

Are you able to do any backups now?

marie_m

I don't know how to transfer files to my PC from the private space(the account in the bottom)?

This is so frustrating... :(

Novalissoide

Has anyone got a simpler way to transfer from Personal Space than Inter Profile Sharing app? I rarely use that space myself.

Novalissoide

I totally get how scary and frustrating it is, but the good news is that you got it to unlock and get to do the rescuing operations.

marie_m

Am I like the only one facing this???
It looks super weird... for example the battery -> battery percentage toggle doesn't show percentage anymore, only the number(like 61 instead of 61%). the brightness panel(on top where the notifications are) have like vertical line of the current setting... and not as it used to be on GOS...
SOMETHING IS TOTALLY WRONG and I want to understand WHY and obviously how to reverse it back to normal!! PLEASE!!!

Novalissoide

marie_m aaah! I just realised something here.

Novalissoide

marie_m you go to Settings > about phone> build number
I think this is a surprise from GrapheneOS having updated the UI, add to it, your phone got stuck at boot for a while.

marie_m

Novalissoide Wait what? What does that mean? I go to the Settings > about phone > build number... and then what do I do???