Proton VPN can't connect after it updates

deltuzirtu

Every time I update Proton VPN app from Play Store, it can never connect after it restarts. It says "Connecting" indefinitely. I tried:

reconnecting manually
force-killing the app and restarting it manually
toggling wifi and mobile network off and back on
temporarily disabling always-on VPN

these do not work, only reboot of the whole device fixes it.
Does someone also have such behavior?

MetropleX

deltuzirtu still running on A16 or A16QPR1 build?

If the former, as I haven't had an update on the latter yet, it was an A16 bug that when VPN apps updated it required a restart, Mullvad for instance places a notification in the app to remind people of this issue. It is upstream not GrapheneOS induced.

nandohyphen1

deltuzirtu I have had the exact same problem since updating to Android 16 from Android 15. I've completely stopped updating Proton VPN for this reason. Even contacting support hasn't helped. I've been VPN - less for at least a week at a time before. But not updating the app has fixed it for now

Byteang3l

deltuzirtu I created a ticket and got this a week later

Dear Customer,

This is an automated response. We would like to provide an update on your request and the current situation.

First of all, allow us to apologize for not responding sooner. We are doing everything we can to help all users that have questions or encountered an issue while using our service. However, due to the high load of tickets, we are unable to check each older inquiry. If you still need our assistance, please respond to this message and we will get back to you as soon as possible.

As always, we remain committed to building a close and friendly relationship with the community and we greatly appreciate your patience and understanding in this matter.

This email is a service from ProtonMail.

I just need mullvad to support more devices per plan and I'll switch so quickly honestly.

CrimsonedSwordsman

deltuzirtu I had the same problem with Mullvad, a reinstall fixed it for me.

Blastoidea

I haven’t.

I’m using the free version.

cupcake-alibi

https://discuss.grapheneos.org/d/28104-proton-vpn

Gossygos

I had this problem yesterday, reboot was the only thing that cleared the problem. Free version.

graphny

See if my reply in this thread works: https://discuss.grapheneos.org/d/28104-proton-vpn

mullvadupdate

This is a known AOSP issue for months now. Mullvad and Proton reported it upstream.

https://issuetracker.google.com/issues/441315112
https://issuetracker.google.com/issues/447433152

See https://github.com/mullvad/mullvadvpn-app/issues/8488#issuecomment-3272143606 for known workarounds.

graphny

mullvadupdate See https://github.com/mullvad/mullvadvpn-app/issues/8488#issuecomment-3272143606 for known workarounds.

For users facing this problem, as mentioned in our report to google there are multiple ways to fix the broken VPN profile, do one of the following and you will be able to connect again:

Restarting the phone.

Switching to another VPN profile (make sure it is established) and then reconnect using the original, previously faulty, VPN.

Uninstall and reinstall the VPN app

buzzlightyear

My Mullvad app in my Private Space can connect to the internet but any other app is able to access the internet.
In my owner profile I'm using RethinkDNS + wireguard file from Mullvad and only Info app and App Store are able to connect to the internet.

fid03

Byteang3l I just need mullvad to support more devices per plan and I'll switch so quickly honestly.

Looking at the post above yours, this seems to be an issue in the Android Open Source Project, so apparently affecting every VPN app, including both Proton and Mullvad. Did the workarounds mentioned in the post above yours not work out for you?