BTPay

OpuntiaGreen03

Hello, Since yesterday I can no longer use BTPay, most recent update 08/22 message showing says " Security Compromised. It is possible that your device has been rooted, call us at XXX and offer the following device ID XXX to be able to use the app''; I contacted customer support. Lvl 1 asked me to reset my phone to factory settings which I declined, I mentioned it happened after their last update and that I have no suspicious apps on my device. Lvl2 is supposed to follow up today or tomorrow for further trouble shooting and I would like to keep using graphene os. Any tips how how to go about this? To pass their KYC questions?

dlfantoma

Called them instantly when this happened on Monday, they raised an internal ticket. What they do is simply blacklist the DeviceID. Today they called me back, they whitelisted the DeviceID, it works again.

In the meantime I used the app from a different user profile, as each user profile provides different Device ID (even NFC payment worked from secondary profile).

dlfantoma

Btw, they don't need to know you're using Graphene. They jusy asked me if I had installed any "device performance optimization apps", told them no, only thing I did was updating the app, and that was it, unblocked.