0s12BeukNvDGVbT My odyssey finally ended...
Ever since the nonsense online form refused to work for me, I had been in email contact with Google for over a month.
During that time, they initially told me to do standard things like changing the browser or the device I access the form from, then they send me another link I can access the form from which didn't work either, but then they suddenly asked for my "physical location".
They didn't reveal what my physical location had to do with the form not working, so I pressed about the reason, and they informed me that the form is set up to arbitrarily not work if the user is in certain physical locations.
Instead of answering their privacy-invasive question, I asked them to provide me with a list of countries which the form is/isn't supported in, and told them that I will make sure to be in one of the supported locations (i.e. use a VPN server there).
At this point, they ignored my question, and asked for my physical location again, to which I simply copy/pasted my previous question.
Then, there was radio silence for about a week, in spite of the fact that I sent them multiple follow-up emails.
After that, they pretended I had never contacted them before, and answered my previous email by telling me to use the online form, followed by me telling them it didn't work, and them telling me to use a different browser, etc...
When I once again answered that the browser had no impact on the form not working, it was radio silence again, this time for around 2 weeks (again, in spite of many follow ups).
Finally, when I asked them to escalate the matter and informed them that I believe it to be unlawful to not inform customers whether their devices are hazardous to use or not (I had to do so multiple times), they at last did what they should have from the very beginning, that being to simply let me do the process via email.
I was asked about the device's IMEI, and when after providing it I received confirmation that my device was "not eligible", and contrary to the confusingly worded emails that other customers appear to have received on that front, Google explicitly stated that the reason was that my device is not part of the devices which have these battery issues.
In any case however, this torturous experience was certainly enough to convince me to never buy another Google product again.