Telus app with Grapheneos

begonia

After installing Grapheneos on a Pixel 7 Pro, I am trying to install a Telus eSim.

Telus sent me a link to their app on Play Store, which I used.
[There is apparently no way besides installing that app.]

I supplied my Google account. The next step is Choose a device where I get:

"No eligible devices for app install."

Why is the phone itself not listed there?

Could there be a restriction that should be relaxed?

Thanks in advance!

PintOfGuinness

While I cannot comment on Telus eSIMs, I can say that I've encountered issues using the MyTelus app (com.telus.myaccount) on GrapheneOS.

Opening/using the app while connected to a VPN would cause the app to log out, and trying to login whilst connected to a VPN would return an error message (also happens on stock Android).
Using the app's built in MFA function was, in a word, glitchy. Either the codes didn't work, or enrolling the device for MyTelus MFA was not successful. Likely need a device running stock Android for enrollment to succeed.

If you use a physical SIM card, there's no need to have the MyTelus app installed, bypassing these difficulties.

begonia

Here are more details. Take into account I am a newbie as regards smart phones even after decades in computing.

My phone supplier is not Telus per se, but Public Mobile (PMob), a subsidiary of Telus. Their app name is Public Mobile.

As suggested elsewhere in this forum, I bought and installed a sim to make activation easier.

That sim is recognized by GrapheneOS. I see it in Network & Internet.
Access Point Names are Mobile Internet sp.mb.com and Tethered Mobile Internet isp.mb.com.
The former is currently selected (my selection).

eSIM support is active. Should I disable it? There is a strong warning against. But I don't care about eSims now.

The App Store app shows that the following are installed:
Google Play Store, Google Play services.

On the sim package, PMob instructs DOWNLOAD THE PUBLIC MOBILE APP and shows a QR code, which I did not use.

I searched and found the Public Mobile app.

Below the Install green button, I see this warning:

 This app is not available for your device.

What is wrong? Permissions? or what else?

Your help will be MUCH appreciated!

begonia

To familiarize myself with settings, I "looked at" many of them, then came back to the PMob app. For some unknown reason, I could now install the PMob app!!!! As far as I can recall, I had made no change.

Note that I had added a Sim card and the eSim param was activated. My original request had been for an eSim only.

The app allowed me to get a phone number and activate the service on the eSim as per my original request. That is how the dialog went.

I went back to Network and internet and indeed the new phone number was tied to the eSim. So I unchecked sim1, the Sim card. The Sim card is now apparently unused.

Could I remove it and have it available for another phone?

begonia

Looking back, what made a difference is likely:
-closing and reopening the web page searching the PMob app on Play Store
-reidentifying myself with google.

begonia

My version of Grapheneos is 2025062000.