hi all,
I need to enroll the b-unit app from bloomberg to be able to login on the main terminal. Unfortunately i contacted their user support, but they were not able to help (i sent them log files etc) - they just stated that your hardware (Pixel 9 Pro XL) does not meet their security requirements). Thats a bit suprising, as all of the rest of e.g. my banking apps are working neatlessly. I attach you the log files, maybe someone has an idea, how to make it work. Please let me know if you need anything else.
Device Model: Google Pixel 9 Pro XL
OS Version: 15 - API Level 35
App Version: 1493 - Version 1.18.0 (835104e+1493)
Build Type: release
App Locale: en
Enrollment ID: 3if+2RBJQ2ux7KJndxgMswYsqgUbckaTqs=
Enrollment Date: N/A
Enrollment App Version: N/A
WAG Client ID: N/A
UUID: 3005492
WAG Secret Expiry: N/A
Device Token: N/A
Device Token Synced: N/A
Weak Authenticator: BIOMETRIC_SUCCESS
Strong Authenticator: BIOMETRIC_SUCCESS
Fingerprint Status: At least one fingerprint is enrolled
Camera Status: Authorized
Push Notifications Status: Authorized
Notification Permission Asked: false
Security Patch Version: 2025-04-05
Host: api.blpprofessional.com
Path: /sbu/v1
Crash Monitor: Present
2025-04-25T12:05:55.678706+02:00 INFO EnrollmentAcknowledgmentFragment - Enroll user result: Success(response=CredentialsResponse(code=1, wagClientId=null, wagSecret=<redacted>, wagSecretExpiry=null))
2025-04-25T12:05:55.679254+02:00 ERROR EnrollmentApiUtils - Sbuwebproxy error: CredentialsResponse(code=1, wagClientId=null, wagSecret=<redacted>, wagSecretExpiry=null)
2025-04-25T12:05:55.713161+02:00 INFO ErrorActivity - onCreate started
2025-04-25T12:06:03.730129+02:00 ERROR AppSettingsImpl - Could not get fcmToken java.io.IOException: java.util.concurrent.ExecutionException: java.io.IOException: AUTHENTICATION_FAILED
at com.google.firebase.messaging.FirebaseMessaging.a(Unknown Source:121)
at U4.m.run(Unknown Source:14)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:524)
at java.util.concurrent.FutureTask.run(FutureTask.java:317)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:348)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1156)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:651)
at E4.j.run(Unknown Source:30)
at java.lang.Thread.run(Thread.java:1119)
Caused by: java.util.concurrent.ExecutionException: java.io.IOException: AUTHENTICATION_FAILED
at W3.b2.e(Unknown Source:29)
at W3.b2.a(Unknown Source:51)
at com.google.firebase.messaging.FirebaseMessaging.a(Unknown Source:109)
... 8 more
Caused by: java.io.IOException: AUTHENTICATION_FAILED
at A.G.b(Unknown Source:80)
at G.g.run(Unknown Source:456)
at k2.c.execute(Unknown Source:17)
at d4.j.a(Unknown Source:29)
at A.d.B(Unknown Source:41)
at d4.m.n(Unknown Source:14)
at G.g.run(Unknown Source:466)
at E3.o.execute(Unknown Source:0)
at d4.j.a(Unknown Source:29)
at A.d.B(Unknown Source:41)
at d4.m.n(Unknown Source:14)
at d4.h.b(Unknown Source:2)
at E3.j.c(Unknown Source:35)
at E3.g.handleMessage(Unknown Source:268)
at android.os.Handler.dispatchMessage(Handler.java:105)
at android.os.Looper.loopOnce(Looper.java:232)
at android.os.Looper.loop(Looper.java:317)
at android.app.ActivityThread.main(ActivityThread.java:8973)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:591)
at com.android.internal.os.ExecInit.main(ExecInit.java:50)
at com.android.internal.os.RuntimeInit.nativeFinishInit(Native Method)
at com.android.internal.os.RuntimeInit.main(RuntimeInit.java:369)