Lost access to the profile icon

veyaha

I recently installed the Eero Wifi System app for managing my Youfibre broadband service (based in the UK). I disabled the installed app in the Main profile, like I have done for all the apps before this. Never been an issue. I selected the Eero app to be run in a 2nd profile. I was able to run the app in the 2nd profile. When I switched back to the Main profile, I could no longer swwtich to any profile. i.e. The Profile icon in the Notification panel is no longer visible. Effectively, all my profiles are inaccessible, apparently lost. WTF?

Has anyone experienced something similar?
Is it due to the Broadband / Wifi management App?
Have I lost the profiles, or they are present but not accessible? Can I get it back?
Is my only option to re-install tthe OS?

veyaha

veyaha See snapshot here https://imgbin.ca/OHnQFvrymUj5nYa

wizoatk

veyaha Have I lost the profiles, or they are present but not accessible?

Take a look at: Settings > System > Multiple Users > Allow multiple users

You should be able to see available profiles and switch profiles from there to convince yourself that things are basically working and you are running into some UI issue.

veyaha

This is the Eero app. https://play.google.com/store/apps/details?id=com.eero.android

veyaha

wizoatk Hi, I was able to restore visibility of the profile icon, following your steps. Thanks. I was wondering how did this setting change. Did the Eero app install automatically unchecked the "Allow user switch" checkbox?

wizoatk

veyaha Did the Eero app install automatically unchecked the "Allow user switch" checkbox?

I doubt it. You could try uninstall, reboot, install again and see if you can trip the same behavior. If so, that would be interesting.