I have tried using the search but unable to find a solution to my issue.

I have an issue with phone calls being too loud through the earpiece, even when adjusting the volume (settings, in call etc..). Regardless of setting or method of changing the in call volume it remains as if its on loud speaker (of which it is not).

Is there something I'm missing or is this a known issue and if so is there a way to rectify this?

Thanks in advance