Scalable Capital app login doesn't work anymore

MamuschkaBabuschka

The following error message appears in red when opening the Scalable Capital app:

The app has detected that your operating system has been modified

Clicking on the "Login" button results in an endless loading circle without even prompting a form to input credentials.

Turning on "Exploit protection compatibility mode" doesn't change the apps behavior.

requestprivacy

Sometimes this happens when the google stuff or the scalable app isn't up to date. Try updating, try logging in. I promise you sooner or later it will work.

MamuschkaBabuschka

requestprivacy After the recent Google Play update from GrapheneOS I could login into the Scalable Capital app on the secondary user profile without error.

MamuschkaBabuschka

The Google Play Store indicates that the Scalable Capital app is up to date and Graphene OS doesn't have any updates for the Play Store or Google Services. But I will try again as soon as there is an update for any of these and report back.

Carlos-Anso

Some banking/financial apps have anti-fraud which blocks people if they are using an uncommon keyboard app or any app which has been granted the ability to act as an accessibility service or device admin. Also some block if developer options or adb are enabled on the device.

MamuschkaBabuschka

I am using the standard keyboard that is integrated with Graphene OS.
There is no app with admin privilages.
Developer options and ADB are not enabled.

BUT I figured out what is the actual problem which I describe here for future reference:

I was using the Scalable Capital app in a separate Graphene OS user that is not the owner. This seems to be the problem. If I use Scalable Capital with the owner user on Graphene OS the login in the Scalable Capital app works as intended and there is no error message.

As some people like to use financial apps with a separate user on Graphene OS it might be a good idea to inform them that some apps don't like to be run with standard users that aren't the owner. Maybe this could be included in the FAQ :)

Thanks for your afford and tips!

requestprivacy

MamuschkaBabuschka At least for me the Scalable Capital app works under a secondary user. I experience the same issues you have sometimes but they magically disappear after a couple of retries. Or after I update the apps like I proposed above. But definitely the second user profile isn't the issue I guess.....

spring-onion

Please share your experience in this repository on GitHub so we can add it to the list. If you don't have a GitHub account that's fine, in that case reach out to me (you find my contact details on my profile here) so you can help me fill out the report for you.