K1786 please can you help me on this as I need my phone set up urgently thank you
Based on the description of the device's current status I would suggest starting the install over from the beginning. If it doesn't work, please report as many details as possible about the installation setup: which version of which OS is being used to run the installer, which version of which browser, and exactly what works and what doesn't when an installation is attempted. For us to help, it will be necessary to have much more information than has been provided so far!