Zelle in Schwab banking app

Safely9659

Hi everyone,

My bank is Charles Schwab, and I (before switching to Graphene) used Zelle through the Schwab banking app. Because of this, using the Zelle standalone app is not an option- it won't let me set up the app, and instead directs me to use Zelle in the Schwab app. I cannot get Zelle to work in the Schwab app, even with compatibility mode enabled and all permissions granted.

It sounds like folks have had success using the Zelle service in other banking apps on Graphene (at least Chase, for instance), so I wonder if Schwab is unique here in having this broken component.

Anyone in a similar situation or found a resolution? FWIW, I am using a Pixel 8

Thanks!

Aa44n1

Have the same issue with zelle in schwab loading a white screen. No functionality.

Used to work a couple months ago and one day just stopped. Called their support team and tried some things like reinstalling, clearing cache, tried exploit protection compatibility mode, still no go.

The tech said its not a widespread problem, and keeps following up to check on status. No idea what the root cause is.

Filled9109

I'm seeing the same. I had a Pixel 4XL with Graphene where the Schwab app worked with Zelle. When I upgraded to a Pixel 8 Pro (also with Graphene), I believe the Schwab app worked with Zelle for awhile, and then quit working after an update. The functionality hasn't returned since then. The app works fine on a friend's Galaxy S22 Ultra with the stock OS.

I followed the troubleshooting steps that I found at https://discuss.grapheneos.org/d/8330-app-compatibility-with-grapheneos and none of them helped.

Filled9109

I grabbed a short application log where I went into the app, navigated to Zelle, let it sit at the white screen for a few seconds, and then left the app.

--------- switch to events
11-14 20:45:45.830  8625  8625 I wm_on_top_resumed_lost_called: [Token=189974034,Component Name=com.schwab.mobile.redesign.presentation.DashboardActivity,Reason=topStateChangedWhenResumed]
--------- switch to main
11-14 20:45:45.831  8625  8656 D SessionLifecycleClient: Sending lifecycle 2 to service
11-14 20:45:45.831  8625  8826 D SessionLifecycleService: Activity backgrounding at 254211
11-14 20:45:45.851  8625  8625 D GlanceManager: onActivityPaused, count: -1
--------- switch to events
11-14 20:45:45.851  8625  8625 I wm_on_paused_called: [Token=189974034,Component Name=com.schwab.mobile.redesign.presentation.DashboardActivity,Reason=performPause,time=20ms]
--------- switch to main
11-14 20:45:45.864  8625  8625 D AppInjector: Unable to inject fragment: NavHostFragment
--------- switch to events
11-14 20:45:45.868  8625  8625 I wm_on_create_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=performCreate,time=8ms]
11-14 20:45:45.874  8625  8625 I wm_on_start_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=handleStartActivity,time=7ms]
--------- switch to main
11-14 20:45:45.875  8625  8667 D SessionLifecycleClient: Sending lifecycle 1 to service
11-14 20:45:45.875  8625  8826 D SessionLifecycleService: Activity foregrounding at 254255.
11-14 20:45:45.912  8625  8625 D GlanceManager: Clearing timer, count: 0
--------- switch to events
11-14 20:45:45.912  8625  8625 I wm_on_resume_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=RESUME_ACTIVITY,time=38ms]
11-14 20:45:45.917  8625  8625 I wm_on_top_resumed_gained_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=topStateChangedWhenResumed]
11-14 20:45:45.932  8625  8625 I viewroot_draw_event: [window=VRI[ZelleActivity],event=reportDrawFinished seqId=0]
--------- switch to main
11-14 20:45:46.432  8625  8625 D VRI[DashboardActivity]: visibilityChanged oldVisibility=true newVisibility=false
--------- switch to events
11-14 20:45:46.447  8625  8625 I viewroot_draw_event: [window=VRI[DashboardActivity],event=Not drawing due to not visible. Reason=!mAppVisible && !mForceDecorViewVisibility]
--------- switch to main
11-14 20:45:46.448  8625  8625 W WindowOnBackDispatcher: sendCancelIfRunning: isInProgress=false callback=androidx.activity.h@f855fbe
--------- switch to events
11-14 20:45:46.450  8625  8625 I wm_on_stop_called: [Token=189974034,Component Name=com.schwab.mobile.redesign.presentation.DashboardActivity,Reason=STOP_ACTIVITY_ITEM,time=1ms]
--------- switch to main
11-14 20:45:47.556  8625  8625 D AppInjector: Unable to inject fragment: BridgeView
--------- switch to events
11-14 20:45:53.636  8625  8625 I wm_on_top_resumed_lost_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=topStateChangedWhenResumed]
--------- switch to main
11-14 20:45:53.638  8625  8625 D GlanceManager: onActivityPaused, count: -1
11-14 20:45:53.638  8625  8653 D SessionLifecycleClient: Sending lifecycle 2 to service
--------- switch to events
11-14 20:45:53.638  8625  8625 I wm_on_paused_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=performPause,time=0ms]
--------- switch to main
11-14 20:45:53.642  8625  8826 D SessionLifecycleService: Activity backgrounding at 262018
11-14 20:45:54.035  8625  8625 D VRI[ZelleActivity]: visibilityChanged oldVisibility=true newVisibility=false
--------- switch to events
11-14 20:45:54.060  8625  8625 I viewroot_draw_event: [window=VRI[ZelleActivity],event=Not drawing due to not visible. Reason=!mAppVisible && !mForceDecorViewVisibility]
--------- switch to main
11-14 20:45:54.070  8625  8625 W WindowOnBackDispatcher: sendCancelIfRunning: isInProgress=false callback=androidx.activity.h@e7f0139
--------- switch to events
11-14 20:45:54.072  8625  8625 I wm_on_stop_called: [Token=118698652,Component Name=com.schwab.mobile.module.zelle.presentation.ZelleActivity,Reason=STOP_ACTIVITY_ITEM,time=7ms]
--------- switch to main
11-14 20:45:55.653  8625  8661 I FA      : Application backgrounded at: timestamp_millis: 1731617153648

I'm not sure what's relevant, but AppInjector: Unable to inject fragment: BridgeView followed by nothing for the next few seconds (while I let the app sit on the blank page) looks pretty suspicious.

obez

I'm having the same issue. It was working maybe a month or two ago. I don't know when exactly it broke, but it was around the same time that graphene OS updated to android 15. I wonder if that has anything to do with? It might not though, idk.

graphite_pencil

I can attest that I also have the same issue. Zelle works great inside of the Bank of America app, but Schwab shows a white screen. Does anyone know of any other way to use Zelle with Schwab that isn't through the app?

axem

Also having the same issue

DeletedUser133

Used zelle via schwab app on GrapheneOS for a few years with no issue. Also having issues right now as well even with exploit protection compatibility mode toggled.

PhantamaroK

I am also experiencing the white screen after at least a year of using Zelle on the Schwab app in GrapheneOS (in a profile with Google Play Services enabled). Schwab support said it was a widely reported issue but could not offer a fix. They told me to use my wife's phone.

PhantamaroK

I just upgraded from a Pixel 5 to a Pixel 9 Pro hoping that would fix the issue. Sadly it did not.

Running Google Play Services, installed from Google Play, with compatibility mode enabled.